OSIM USAReviews of us.osim.com

The upholstery of my Osim uDivine started to wear off within less than a year of purchase. I called & emailed for reuphostery but no response was received till I complained to their outlet at Jurong Point where the sales rep put up my request for me & I finally got a response from service centre to replace my uphostery but I would hve to wait for at least 6 months. Now, it's the 7th month now & no follow up or update of status despite my numerous email reminders.

Trying to get OSIM to respond to requests for spare parts or repairs is a joke. They just ignore you. When I finally got someone on the phone, the conversation started with him just saying 'out of stock' and he wanted the conversation to end at that. After leading him by the nose every step of the way arrangements were made for the part to be delivered within a few days. So from 'out of stock - goodbye' to problem solved - by ME not HIM!! All this company cares about is flogging expensive tat and then 'so long sucker!'. Don't waste your money. Unfortunately I have to call them again tomorrow to ask for another spare part...

I bought ueco genius. And i wanted to buy spareparts. I sent inquiry in webshop singapore Osim on 29 March 2015. After one month, i didnt receive any call or feedback. Then i send inquiry to feed back team in website. They foward my email to their customer office. The executive customer service called me, but i didnt pick up as i am on meeting. I apologize thru email and send my list. No one then follow up. I call and call during my office hours and no one pick up. On 7 May 2015, i sent email again. Still no one follow up. I feel bad to Osim now. I just want to buy my sparepart. Here is my list: 1. Steam Gun 2. Terry Cloth Cover 3. Cotton Cloth 4. Sponge Filter 5. HEPA filter 6. How much your fee for delivery? I hope Osim Singapore can settle this quickly. It' s dragged too long. It's very bad for your reputation in service.

This u-massage chair broke 4 times in the first year, always the same problem ie they never fixed it. It was in repair with them more then it was used at home. OSIM were not helpful even during this process. Finally another problem occured which could have easily been connected to the other ones but the company said it was 'now out of warranty' and would only repair with a charge...funny that. Would not do business with a company with such poor after sales service unless you buy in expecting no customer after sales help and a substandard product. Not worth the price or the hassle.