OSIM USAReviews of us.osim.com

Terrible products and heavily overpriced - I have two Osim Ucozy Massagers which i have had to sent to repair multiple times because the cover keeps tearing after a small period of time or the machine malfunctions. Upon repair - within 1 month - same issue occurred. I have totally given up and consider these a write off now. Poor quality products.

It is the worst company ever. I was trying to buy a product, my payment is going through all the time but the customer service is asking for my ID and front of my vresit card. This is the only online store that is asking me of this. My credit cards are released from UK so there ahould be no problem. However, it seems the store is using Shopify and wants customers use Paypal or GPay which I don't want to use due to less protection. SO BE CAREFUL AS THIS MIGHT BE FRAUD!!!

Terrible company, does not support its product. We purchased uASTRO, an expensive massage chair, The leg and feet massage feature do not work. Trying to find a repair person as OSIM international does not support its product. OSIM products are sold at COSTCO and other places, these distributors should not sell these products. Any good repair man in San Diego? Singh

The product is good (the massage chair itself), but the customer service is horrendous and incredibly incompetent. It took about 5-6 weeks for this chair to arrive after we ordered it, and there was basically no communication about when it would arrive from OSIM. Their 'white glove' service is awful - the delivery service they contracted had incredible attitude and unboxed and dumped the chair on our front porch, even though we paid the extra premium for delivery to the room of choice and clearly told OSIM where it would go on the second floor. They did not leave a manual for us and took some of the loose parts like the cushion that goes on the upper part of the chair with the box. The delivery people were incredibly rude and made all sorts of excuses as to why they were only required to dump this chair on our porch. We had to pay for a separate moving service to bring the chair to its final position upstairs out of pocket. The customer service (Christopher) rep was laughably awful. He said he would give us a refund for this 'white glove' service but only gave a partial refund of $250 after numerous calls and emails, and only 2 weeks after he promised to respond to this. He never sent us a manual or the missing parts of the chair - instead he emailed us a really poor pdf scan of the manual with smudged pages. I absolutely would never order from this company again due to the awful delivery and customer service. We have had about 20-30 pieces of furniture delivered to our home with 'white glove' service in this past year alone and all of the other services have been courteous and have actually delivered the items exactly where they were supposed to go. There are other comparable/better massage chairs available without this ridiculous hassle.

On December 23, we bought massage device which cost around$ 1380 under the guise of the store's "discount" promotion. When buying, the store did not tell whether it can be returned or exchanged and did not give us an invoice. It only provided us a receipt, and there was no refund information on receipt. But that night we checked other sales platforms and found that the same product sold was at least 30% cheaper. We felt pitted and didn't use the product when we went back. We returned the goods next Morning (without opening the box). However, they do not accept us returning goods. And we negotiated many times without success, at the same time we found out that their official website is indeed returnable. But we can't return it buying it at the store. When we were negotiating, the clerk admitted that there had been returns before. We also recorded the audio in Chinese.

It’s was the worse investment or purchase that I did., bad quality chair giving annoying sound and extremely bad customer service shut the phone and insulting being unprofessional ( here in UK). Also I contact OSIM from Singapur they said email us we are going to investigated you case I did and I still waiting the answer after 1 month...

I got a ucozy neck massager last month. The on/off button wasn't working properly on my first usage. I had to push it very hard to turn it on and off. I didn't have time to go back to the store to exchange it within 7 days and they refused to get me a new one. I called customer service hotline and talked to store manager. Both refused to exchange for a new one and just sent the defective product back for repair. How could OSIM sell defective products at regular store at regular price? Poor after sale customer service. Very disappointed with OSIM as their product used to be good but no longer. Avoid buying anything from OSIM. I will NOT buy anything from them ever again.

i brought a ugalaxy from osim, just use 2times only thn the leather start to tear off , that is so so so bad experience