Maksym S.
Terrible Service – No Delivery, No Refund, No Support
I ordered books through Amazon on August 19, 2025, and used Meest Express (Meest America) for delivery to Ukraine. As of September 8, 2025, the package has still not been delivered. The company provides no tracking updates, no clear information, and no support. When I contacted them, they refused to refund either the delivery fee ($9.60) or the value of the books ($44). They also refused any compensation, even though the delivery was time-sensitive and I had to spend additional money to buy replacement gifts. This company is completely unreliable and unprofessional. They take your money but do not deliver the service. I strongly recommend avoiding Meest Express / Meest America at all costs.
Response from Meest USASep 10, 2025
Dear Maksym, We are very sorry for your negative experience and the inconvenience this delay has caused. Your shipment was part of a container that was unexpectedly held at customs for an extended inspection. Unfortunately, customs procedures are entirely outside of our control, and we were unable to speed up the process despite our efforts. We understand how frustrating it is when a time-sensitive package does not arrive as expected, and we regret the additional stress and expense this situation caused you. If you would like, please contact our Claims team again [email protected] with your tracking number, and we will provide any possible solution. Thank you for your feedback. Sincerely, The Meest USA



