Meest USAReviews of us.meest.com

Extremely Disappointing and Misleading Service-Meest I am writing this review to warn others and to publicly express my complete disappointment with Meest’s service. On December 10, my package was shipped from New York to Ukraine via Meest. From the very beginning, the tracking system was practically useless. The only status shown was “Departed the USA”, with no further updates whatsoever. This alone already raises serious concerns about transparency. Meest officially claims that air shipments are delivered within 7-14 days. This statement is simply not true. On December 19, I called customer support and was told that my package was already in Lviv. However, the tracking website showed absolutely no confirmation or update to support this information. Concerned, I called again on December 22, and this time a different representative told me that my package was in Poland. Once again, no tracking updates appeared after this call. Finally, on December 26, during my third call to customer support, I was told that my package was now in Germany. So let me get this straight: according to Meest’s employees, my package was first in Ukraine, then in Poland, and then in Germany -all while the official tracking system showed nothing except that it left the USA weeks ago. How is this even possible? Am I really expected to believe that customer support representatives are giving completely random locations? Or am I being lied to for my own money? This is not just poor service-this is misleading, unprofessional, and disrespectful to customers. If Meest cannot provide accurate information, they should at least be honest instead of giving contradictory answers. What makes this situation even more frustrating is that Meest seems to spend huge amounts of money on influencer marketing and advertising with million-follower bloggers, instead of investing in what actually matters: • reliable logistics • accurate tracking • honest customer support I will personally make sure that bloggers and media platforms are informed about my experience and about how this lazy and dishonest company treats its customers. I strongly do NOT recommend Meest to anyone who values transparency, reliability, and basic respect as a paying customer.

Parcels shipped in early September are still undelivered, not tracked, and customer support does not respond. Communication and transparency are extremely poor. This service needs serious improvement.

Не задоволена обслуговуванням. Посилка була відправлена з Чикаго в Україну, але відстеження дуже неточне й майже не оновлюється. Уже півтора тижня посилка стоїть у порту Гамбурга, і немає жодної зрозумілої інформації, коли вона вирушить далі та коли буде доставлена в Україну. Оператори не дають конкретних відповідей, лише загальні фрази. Через відсутність чіткої комунікації постійно перебуваєш у невідомості щодо місця перебування посилки. Очікувала значно кращого сервісу.

The Meest promises delivery of the parcel by airmail to Ukraine in 7-14 days. In my case, 30 days have already passed and the parcel is still not there, when I called I was told to wait. And I paid much more for the parcel than for delivery by ship.

Terrible service, poor communication.

I had a very bad experience with Meest. I sent a parcel from the USA to the UK over a month ago, and after waiting all this time, they told me the package is still in the USA. I paid £69 for this service, and the delay is completely unacceptable. Their customer support is also extremely poor—very slow responses, no clear updates, and no proper help. I am very disappointed and would not recommend Meest to anyone.

I bought tea on Amazon that was supposed to weigh 100 g, but they charged me as if it weighed one and a half kilograms. I thought maybe the seller had added something extra, but nope, it was just 100 g of tea. Support keeps saying, “Take a photo of the unopened package on a scale.” I already sent them the Amazon order number and all the details, but they just keep replying with the same template: “Take a photo of the unopened package on a scale.” They’re pretending to be clueless and acting like they don’t know that packages get opened at customs. It’s only $10, but the deception and manipulation are really disgusting.

My Uncle shipped two parcels from the USA to the UK in April 2025 via Parcel Monkey (carrier: IPS by MEEST). Declared $1,200 for both. Only one box arrived. I paid UK duty/VAT on the full $1,200 before I realised one parcel was missing. For over 4 months I’ve chased updates. Emails from me (recipient: Ali Burns) and the sender (Richard Solay) have gone unanswered for over 2 months. Tracking for the missing box still shows “in transit.” No investigation details, no compensation, no delivery. What I need within 7 days: The last scan/location and a proper investigation update. Delivery of the missing box or compensation for its declared value plus my overpaid duty/VAT. An explanation for the lack of responses. Parcel Monkey: please use Trustpilot’s Find Reviewer to locate this case (Tracking: PMSBZ7R2 & PMSIM2KL) or contact me directly via your ticket. I’ll update this review immediately when resolved.)