Us CelloaReviews of us-celloa.com

This is a huge scam. Zero customer service. I’ve been emailing for five months and have zero response. They say you can use this patch five times… It’s ripping just pulling it out of the package. You can barely wear it once.

Never buy from this company because first of all the product does not work. The patches slide right off your neck which makes them impossible to wear. Secondly and most importantly they will automatically sign you up for a subscription and will continue to bill your credit card. I tried to reach out to them on multiple occasions advising that I did not sign up for automatic shipments and asked them to stop sending me product with no success.

This has been a nightmare. I ordered once and received a product in unmarked packaging that was just five packages of goo. I have gotten no help from customer service. They just keep sending me the same information on how to use the product. And now, I have heard from them that another shipment is on the way! I will now be out $200 for nothing but goo. I don't know how to make them stop! Avoid this company at all cost.

Worst customer service ever. I received a ripped mask not even in original packaging and still waiting for a refund

THERE IS NO CUSTOMER SERVICE - LITERALLY. There is no way to reach this company - either by phone or email (the emails kick back) - which makes the "money back guarantee" promise a joke. I needed to return the product, which slides right off my neck.

I can't recommend this company. The patches provide mild to moderate temporary improvement in neck wrinkles. So they work somewhat, but the reviews/photos on social media are clearly fake, this is not a miracle product (only surgery will offset gravity on an aging neck!) The patches come in plain foil packets that are not resealable. Very easy to tear the patch when you have to take it in/out of this package each day for 5 uses. A few of the patches in my order were already torn when I first opened the package which makes them pretty unusable. They are very slippery and slide off easily the first few times, until they dry out a bit for the remaining uses. The larger issue is the subscription. They act like it's easy to cancel. Nope, the cancellation link on your celloa page does not work. I emailed customer service and got a few AI generated responses, very vague, giving me the runaround. After 10 days of this, I finally threatened to contact my credit card company and then got a reply with a link for canceling. that link took me to my account/subscription page, but the cancelling part was very hard to find and quite hidden. it was visible after clicking a box with "...". Then I had to click through many screens to finally cancel. so my advice is to email customer service, threaten to contact your credit card, and hope you get this link. if not contact your credit card company.

I have been completely duped. I did not request any subscriptions and the company keeps sending me more products and of course, charging me. Impossible to get anyone to respond to you, they open tickets that go nowhere. I just reported the transactions to my credit card and tried to erase my info from their Web. This is the same company as Chinology, so stay away from this one too. I have not tried the product at all.

The product does not arrive in the packaging shown on the website. The packages are supposed to be resealable so that you can use the product several times. This is not the case. No instructions are included and customer service is nonexistent. I would absolutely NOT recommend purchasing this item. the patch dried up completely after 3 hours wearing it - its is not reusable and no one will contact me back about a refund.