Phyllis R.
After paying for the ring,I thought I was I was scammed,
After paying for the ring, I was asked for another $70.00 . I didn’t give him any more money and refused the package. Now I’m waiting the the charge to be returned! Sorry, Phyllis Rabiner or Tel: 1-604-988-4976
Response from UROCK JewelryJun 3, 2024
Dear Phyllis, We sincerely apologize for the inconvenience you experienced with your recent order. Upon investigation, we noticed that your order was shipped to Canada. As a resident, you may be aware that import/custom fees and taxes are often applied to international shipments. These charges are determined by the carrier and your local customs authorities, not by us. We want to assure you that we did not ask for any extra money; the additional fees were imposed directly by the carrier. We understand that these unexpected costs can be frustrating. Once we receive the item back from the carrier we will be refunding your original payment method. We appreciate your understanding in this matter. If you have any further questions or need assistance, please feel free to reach out to our customer service team via email [email protected] Best regards, Urock Jewelry