Ashley G.
Poor Customer Service and Hidden Charges
I was disappointed with my experience using this service. Despite waiting a long time for my order, the invitations were incorrect, and the link didn't work for my guests. To make matters worse, I was charged extra for basic customizations like wording changes. After the video, the 'URNotInvited' message played, causing confusion among my guests. I requested a refund before receiving the invitation, but was told it wasn't possible after they finally sent the incorrect link. I ended up having to purchase invitations from another company. Overall, it was a frustrating and unpleasant experience. Updated Response: You said that the customization came with no additional cost - that’s not true. I was charged an additional $25 for changing the wording. When there weren’t any specific instructions or areas to request this when I ordered the invitations. Also, there was no holiday present at the time of my order. So, I’m unsure of what you’re referring too. The issue wasn’t addressed until I asked for a refund the 3rd time. I just want the company to take accountability for all the mistakes. Even still some of the items that were promised still have the wrong wording. I’m out of almost $100 for a digital invitation I can’t use. Future buyers please be careful! I hope this feedback is helpful in making necessary changes to prevent similar issues for other customers.
Response from UrnotinvitedJul 1, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand your frustration and regret that our service did not meet your expectations. After carefully reviewing your order, we recognize there was a miscommunication. Initially, you requested a Quinceañera invitation but later changed it to a baby shower invitation. This significant personalization added complexity to your order, which is why we had to request a new customization at the offered price. We assure you that we NEVER charge extra for wording changes as it is our policy. We are deeply sorry for the technical issue that caused your link not to work. Although it was a holiday, we prioritized fixing this issue to ensure your invitation was delivered correctly. We are committed to improving our services and hope to have the opportunity to make things right for you in the future.

