Asma M.
Inconsistent Sizing and No Response to Return Reques
I was really looking forward to ordering from Urban Modesty, but my experience with their customer service has been extremely disappointing. I ordered three dresses in size Small (Order #SF128105). Unfortunately, the sizing was very inconsistent. One dress was significantly smaller than expected, while the other two were noticeably larger, even though all three were the same size. Because of the inconsistent fit, I needed to return the items. I submitted a return request through their website the very next day after receiving my order, well within their stated return window. After hearing nothing, I sent multiple follow-up emails and attempted to call the customer service phone number listed on their website, only to discover that it was not accepting voice calls. Despite several attempts over the following weeks, I never received a response to my return request or any communication from the company. More than six weeks have now passed since my purchase. Because Urban Modesty failed to respond to my timely return request, the return window has expired through no fault of my own. I have now had to dispute the charge with American Express because I exhausted every reasonable attempt to resolve this directly with the merchant. I understand that delays can happen, but completely ignoring customers who are trying to make a legitimate return is unacceptable. Based on my experience, I cannot recommend purchasing from this company because of inconsistent sizing, lack of customer service and support when a legitimate return is requested.