urbandesigner.coReviews of urbandesigner.co

Ordered a ring and did not receive it ! Tracking showed it had returned to them and delivered. I’ve emailed , I’ve messaged , I’ve been on there live chat , and had nothing back 🙁 nothing not even a reply to say they would look into it . Not good and very frustrating.

I bought my son an engraved wooden watch for Christmas 2025 and it was broken by April 2026. Reached out to the seller "Kurley" and "Urbandesignerco" with no response. Watches are cheaply made and not a good investment.

Beautiful rings but their customer service absolutely, positively SUCKS!!! I ordered my rings on May 29th and accidentally ordered the wrong size for one of my rings—since my wedding was fast approaching I ordered a third ring to ensure they would arrive in time. I reached out via email at least 2 times as well as chatting with support to get an update on my order/cancel the order for the extra ring—not one single response! Nothing! To make matters worse, I paid for 1-3 day shipping and 11 days later I’m STILL waiting for 2 of the 3 rings I ordered! Oh, and my wedding has already since passed! Why did I pay extra to get my order late? Are there any adults capable of responding to messages from your customers? Extremely unhappy with their piss poor customer service. They are happy to take your money, but don’t expect them to give a 💩!

Cheap Chinese watches. You can find the exact same watches on AliExpress, alibaba, etc. It’s basically a scam site

Had two weeks before my unexpected wedding. Figured that’s plenty of time to order a ring. They sat on the order for a whole week before shipping and now it’s due to arrive by usps the day I get married and my mail comes two hours after my wedding time. These people are a joke. Ended up ordering a second ring from Amazon prime with two day shipping that will be here. If you need something quick I would definitely order from somewhere else!

I bought a watch for my husband and the centre dials don’t work. I have sent them multiple emails over the last 6 months and used their online chat and that have never replied once. Will never buy from them again!

I ordered a watch for my fiance on the Dec. 21st paid extra for 1-3 day expedited shipping, nothing comes. I contact customer service and they tell me it's out of stock and offer a similar watch. I say that will work please send it as soon as possible. No response. I reach out again and they say their shipping department will be out until January 3rd. They should not accept payment for orders they can't fill and offer 1-3day for a product they do not have. Had I known the product was out of stock I would have ordered from somewhere else. Next time I'll go to original grain for this style of watch.

I purchased a watch for my husband. Gave it to him on his birthday one week ago. We did everything the instructions stated. The watch keeps dropping time and it stopping. It has been a week of us trying to see if it will perhaps work. I have written urban designer three times with no response. My only option left is to maybe take the "new" watch to a shop and maybe pay the cost of the watch to have it looked at or throw it away. This shop feels like a scam