amalia D.
I emailed your customer service 4x…
I emailed your customer service 4x because i was given the wrong item. customer responded once to ask for the order number which was in the subject matter of my first two emails. i responded again with the order number in the body of the email and did not get any more replies. I have contacted Paypal and will dispute this charge
Response from Urban buckOct 24, 2023
Dear Amalia Diaz, We understand your disappointment in receiving the incorrect item and the challenges you faced while trying to contact us. We deeply apologize for any inconvenience caused and for the delays in our responses. To rectify this, we will promptly send you the Kimber Puffer Jacket that you initially ordered. Kindly confirm the correct size to ensure a perfect fit this time. Your satisfaction is important to us, and we want to make this right for you. We appreciate your understanding and patience throughout this process. If you have any further concerns or need additional assistance, please don't hesitate to reach out. We are here to help and ensure a smooth resolution. Thank you for bringing this matter to our attention, and we look forward to making this situation right for you. Sincerely, Urban Buck Customer Support Team