Urban buckUrban Buck is a one-stop shop for all of your urban fashion needs. Urban Buck takes pride in our vast selection of products ranging from streetwear to footwear and everything in between. Our goal is to provide the best customer service and a wide variety.
Urban buck (urbanbuck.com) has 25 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Costume & Wedding · Newburgh, New York
Excellent
Costume & Wedding · Wappingers Falls, New York
Excellent
Costume & Wedding · Port Washington, New York
Great
Costume & Wedding · New York City, New York
New
Showing 8 reviews with 1 star · Clear filters
JMAN
I ordered a pair of gloves in late June, it is now halfway through August and the expected delivery was July 3rd. The listed email address isn't valid and the support phone doesn't pick up. I paid like 41 bucks and have definitely been scammed
Todd V.
My order has been sitting in my hometown distribution center since 12-26-24. They are no longer responding to my emails. Assuming the product is actually there, it could be delivered within 15 minutes. I also paid for shipping protection but nothing on the website to utilize it. Seems fishy.
Response from Urban buckJan 10, 2025
Dear Todd Venneri We sincerely apologize for the inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we deeply regret the delay and lack of communication on our end. Could you please share your order ID with us so we can immediately investigate the issue? Once we confirm your order details, we will prioritize resolving this matter, including offering you a refund if necessary. Thank you for bringing this to our attention. We value your patience and understanding, and we’re committed to making things right for you. Best regards, Robert, Customer Support Urban Buck
CR
This Company is totally unethical and should be prosecuted. They do not honor anything ..PLEASE DO NOT BUY FROM THIS SCAM IRRESPONSIBLE, COMPANY OF THIEVES!!!!!
Angry C.
I would give 0 stars if possible. This company is a scam. I paid for expedited 3-5 day shipping and my order was delivered to the wrong address 19 days later. Their customer service number is fake and email only generate an auto reply where no one follows up. Do not order from this company.
Response from Urban buckJul 13, 2024
We are truly sorry for the disappointment and inconvenience you have experienced with your recent order. We understand how frustrating this situation must be and deeply regret the delay and misdelivery of your package. Please check your inbox, as we have issued a full refund, including the expedited shipping fee you paid. We want to assure you that we are not a scam. As a newly launched online business, we are currently facing some technical and communication challenges. Our team, including the owner, is dedicated to resolving these issues promptly. Once again, we sincerely apologize for the trouble caused. As a gesture of our apology, you do not need to return the parcel. Please accept it with our heartfelt apologies. Thank you for your understanding and patience. Best regards,
forty R.
There jacket size do not fit the American standard ordered a large and they send me a 2xl which is short in the arms and tight in the chest,and I have tried to email them for a refund and the don’t answer emails it’s been a week, also it took over a month for pkg to arrive, be AWARE
Chris
This company is a scam. Do not order. They say they are in Dallas, but I was charged an international POS fee when I ordered. I was charged but never received the product.
Response from Urban buckMar 18, 2024
Hello Chris Thank you for providing your feedback on Trustpilot. We're sorry to hear about your experience with our products and policies. To assist you further and address your concerns, could you please provide us with the Order ID associated with your purchase and some details about the product you received? Additionally, kindly let us know if you placed your order directly on our website or through Amazon. If possible, please provide the name or any details of the product you ordered. This information will help us investigate the matter thoroughly and provide a suitable resolution. We value your feedback and aim to ensure the best possible experience for our customers. Looking forward to your response. Best regards, Jack Samuel Customer Support - Urban Buck
amalia D.
I emailed your customer service 4x because i was given the wrong item. customer responded once to ask for the order number which was in the subject matter of my first two emails. i responded again with the order number in the body of the email and did not get any more replies. I have contacted Paypal and will dispute this charge
Response from Urban buckOct 24, 2023
Dear Amalia Diaz, We understand your disappointment in receiving the incorrect item and the challenges you faced while trying to contact us. We deeply apologize for any inconvenience caused and for the delays in our responses. To rectify this, we will promptly send you the Kimber Puffer Jacket that you initially ordered. Kindly confirm the correct size to ensure a perfect fit this time. Your satisfaction is important to us, and we want to make this right for you. We appreciate your understanding and patience throughout this process. If you have any further concerns or need additional assistance, please don't hesitate to reach out. We are here to help and ensure a smooth resolution. Thank you for bringing this matter to our attention, and we look forward to making this situation right for you. Sincerely, Urban Buck Customer Support Team
Bridget
I ordered two of the same shirts for my daughter to match her friend. They were two separate shades of salmon color. Not hot pink like advertised, and again not the same as each other. One had cuts in the shoulder as well. I paid 9.99 for 3day shipping and it actually took12 days. The number listed is not in service and I’ve reach out 2 times to initiate a return an I haven’t gotten a response .
Response from Urban buckOct 23, 2023
Dear Bridget We sincerely apologize for the issues you've encountered with your recent order. Your feedback is essential to us, and we are committed to making things right. Firstly, we are issuing a full refund for the incorrect and damaged items you received. You should have already received an email regarding the refund; please check your inbox. Thank you for bringing these issues to our attention, and we look forward to resolving this matter to your satisfaction. Sincerely, Urban Buck Customer Support Team