Urban Bike TechReviews of urbanbiketech.com

Responded quickly and followed through with overnight shipping me a replacement wheel lock key. My experience with them was perfect - they saved my bikepacking trip from being canceled.

all the items came as expected and they were able to give me a thru axle that was keyed alike to the seatpost skewer, yay!

Super fast and quality shipping of quality Pitlock products. Definitely recommend Urban Bike Tech for bike security adornments!

Responsive and quick service. Items ship immediately. Best store for Pit Lock products.

Excellent customer support and response!

Got everything I ordered, fast shipping, and a quick email answer to the question I had about what I needed.

Quick delivery. Customer support replies emails right away. Highly recommend retailer.

I placed the order on a Sunday. Unfortunately, I inadvertently selected the wrong size for one of the items after I had already submitted my order. I sent a message to UrbanBikeTech not knowing if they would receive my update to my mistake before it shipped. I received a shipment notification based upon my original order, but once again, I think I typed my own email address wrong in the second message, so they couldn't contact me and I didn't know if they received my message. Things were busy at work on Monday, so I didn't get a chance to call and check until later that evening. When I called, they were very polite and informed me that they had received my message and updated the order before it shipped so I should get the correct part in the mail. It arrived shortly thereafter with the correct parts (despite my multiple mistakes). Thank you very much for helping me!