Urban Bike TechReviews of urbanbiketech.com

You did very well considering who you were dealing with (grinz). One hiccough came when I was attempting to nail down the seat clamp size, which we hastily measured as 1-3/16". I was told that required your 30.0mm clamp with insert. I didn't fully understand that a 30.0mm clamp came as two pieces, so when I was told that it was actually a 34.9mm with a 30mm insert, I was confused since there is no 34.9 collar listed anywhere on your website. Anyway, it turns out that we made a hasty measurement and had to return/exchange the collar for the next size up, which is in currently in process. The other was when I was trying to get the correct parts and pricing before ordering. I thought one of my emails requesting clarification was ignored for being a PITA. Well, not all of us live and breath bicycles, so be patient. Pitlock products aren't cheap, but neither are bicycles these days. Hopefully your products will prevent our having to buy a new bike or parts. Happy trails.

I liked the product description, sizing guide and availability of customize the set to order. However, the international delivery was horrible due to the choice of UPS as a carrier. They tried to charge me $50 extra to pay the customs duties for me. Instead I went to the customs office and it cost me 15 minutes of time and $10. After that it took UPS another 5 days to deliver my package due to "delivery scheduling problems".

I purchased the seat clamp with lock and it’s working well so far. My only issue was installing, no instructions were included. There was a QR code but it wasn’t in English so a little frustrating. I found a video in English on installing their system on wheels and followed that. I’m sure someone with a better mechanical aptitude would have no problem but that’s not me.

Needed bike key made and was not disappointed

Really nice screws, wish I had option to purchase bolt sets without the tool since I now have 6x tools. Also need to order larger sizes, but it's nice to have extras to secure family and friends' bikes for them. Overall, very nice product worth the $$ spent.

For my bike, I purchased a new body here. It was made of carbon, and I only got it two days ago. I tried it out and found it to be well worth the money. Their services were excellent, and they were provided on time.

Shipping was a little slow, “shipped” Saturday, but didn’t really ship until Tuesday. Arrived Wednesday. It only had to go from San Francisco to Berkeley, under twenty miles. A pickup option might have been nice. Great product. Came with two keys and only the parts I needed. At least two keys are a must because removing it without a key will be destructive. And the key is very small and easy to lose.

My items came on time and were just as advertised.