Urban Bike TechReviews of urbanbiketech.com

Prompt and excellent customer service, fast shipping, and good pricing. Thanks so much

Best prices for a US / local dealer!

Very responsive. Helped me source a critical but tiny replacement part for my derailleur. They came up with a temporary hack until the proper piece arrived. Didn't even charge me for the interim part.

Great company, product, customer service, and communication! Jason followed up with my order details, delivery times, and answered detailed product questions. And it wasn't a computer automated response, he sent actual emails in a timely fashion.

I had some shipping issues (I'm traveling for work, and the address my employer gave me turned out to be incorrect). Jason was very helpful and super prompt at resending my package to a different address once it bounced back to Urban Bike Tech. I'm absolutely returning to UBT for all my future Pitlock needs.

Great response time, super helpful when answering questions. Accommodating.

Dedicated to bike security, focused on Pitlock products. I have now used Urban Bike Tech to secure 2 bikes that I use in the city. If you don't want to ride a beater, you need those products. The customer service is excellent and personalized.

I had an excellent experience purchasing from Urban Bike Tech. There was a very short-term shortage on one item, and Jason was great about both communicating the shortage and offering a couple of alternative approaches to resolving the order. All products arrived in great shape and time, and are working perfectly.