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Urban Bike Tech Reviews | Read Customer Reviews of urbanbiketech.com

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Urban Bike Tech

Urban Bike TechReviews of urbanbiketech.com

4.9261 reviews
Bicycles
470 Schooleys Mnt Rd , Suite 194, Hackettstown, New Jersey

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Urban Bike Tech4.9

Reviews261 About Contact

Overall score

4.9 out of 5

Excellent

Average of 261 reviews

Distribution

5★94%
4★3%
3★2%
2★0%
1★0%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 704-8310
urbanbiketech.com
[email protected]
470 Schooleys Mnt Rd , Suite 194Hackettstown, NJ 07840

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About Urban Bike Tech

Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.

Urban Bike Tech (urbanbiketech.com) has 261 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: urbanbiketech.com
Website: urbanbiketech.com
Category: Bicycles
Location: Hackettstown, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 1% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Urban Bike Tech reviews

Showing 246 reviews with 5 stars · Clear filters

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Lucas
Mar 9, 2026
They care
They care about what they're doing. Went above and beyond from start to finish. Thanks guys.
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Brant
Feb 27, 2026
Pitlock. Great quality. Great service.
Simple, fast replacement of a Pitlock key. Urban Bike Tech and Pitlock absolutely work to provide the highest value for customers. Thank you, again.
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pixiestix
Jan 17, 2026
Great products, great customer support from start to finish
what a pleasure to deal with a company that still has the human touch to provide excellent customer support and great products. Would definitely buy from again and again. Thanks!
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customer
Jan 8, 2026
Responsive and knowledgeable customer…
Responsive and knowledgeable customer service
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customer
Oct 22, 2025
Good followup
Good followup to inform of status of order and prompt service.
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customer
Oct 20, 2025
Stood behind transaction despite tariffs
Tariff shipping drama delayed my order by 6+ weeks. UBT proactively warned me, offered the option to cancel, and ultimately ate any cost difference. I had a very positive experience due to them standing behind the transaction. Product was exactly what I ordered (this is my 2nd UBT order).
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customer
Aug 31, 2025
Replaced wrong size skewer at no cost
Urban Bike Tech replaced the wrong size skewer quickly and at no cost to me! They even refunded me the difference in the price of the skewer!
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Jim D.
Aug 28, 2025
Really appreciate availability of individual pieces vs. whole sets (Pitlock)
It was great to be able to buy the separate Pitlock components I needed (just a front skewer + washer) rather than buying a whole set. Saved me money and allowed me to have just one Pitlock pattern among our family's bikes instead of two. Thanks!
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