Uptown logo designReviews of uptownlogodesign.com

Great customer support and attentiveness. Price is great!

BUYER BEWARE!!!!! Save your money and time, and do NOT entrust UpTown to handle any of your business needs! It’s been nearly 6 months since they started designing my website, and still, I have nothing to show for it. After numerous phone calls to Jerry and Randolph, and texting with a manager named Chris, who all promised me results within a matter of days, have failed me. I am not sure how they stay in business, as their customer service and work ethic are absolutely poor and mismanaged. Someone else in here mentioned a class action lawsuit, and I am more than happy to partake in that! I will be calling my lawyer next week as well, as I’ve put over $1,000 into having them develop my website, and still I have nothing, I can’t even get a call or email returned. I will also be calling the BBB on Monday, to report UpTown. I would hate to see anyone else get taken advantage of by this poor excuse for a company. So please, if you are still contemplating using this so called business, do your research first, I really wish I would have! I can’t even tell you how many days and hours I’ve spent on just tracking someone down to talk to. Even when you do get a hold of someone, it seems as if everyone there likes to cut you off mid sentence. I have never seen a business so disrespectful and unprofessional!

Jerry and Barry are awesome. Customer service and quality of product have been great.

I recently started my own business and getting people who understand your vision for your business is very hard to find. I’m definitely not an easy client and am very particular. Jason and his team have went above and beyond to make sure I was happy. Jason is so helpful and attentive and really lets you know he cares about your business and your satisfaction. He is very professional and is always available when I call him. I am so happy with my logo it is absolutely perfect. I highly recommend Jason and his team if you are looking to make a logo, website, and market your business.

Excellent Customer Services Chris Morgan. Thank you.

At first, I had a good experience with this company. I ordered 2 logos that were completed relatively quickly. Then, that's when things went south. The chat have no idea what they're doing from one account to the next. They don't keep records of previous conversations. To make a long story short, after they had my money they never delivered one of my copyright certificates. After WEEKS of explaining this to them and WEEKS of them lying and saying it would be uploaded the next day, I gave up and requested my money back. They apologized and I was told that my refund would be processed that day. It didn't happen. I called back to find out what the delay was for, and I was told that it would process on November 1st, and I would get an email confirmation confirming that. On today, November 4th, I called back to explain that I have no email, and no refund, and a low level chat person who got on the phone after I called in told me that I would not get a refund, despite what multiple agents had already confirmed and promised due to their lack of proper handling of my account. I am considering getting a lawyer.

Jerry Louis is a Junior Project assistant who has provided me with great service. He understands that in this world when working through chat and telephone conversations, the customer still needs to have human contact where someone is ensuring that they are receiving the service that is expected. He does what he says he is going to do and is a pleasure to work with. He delivers a high level of customer service.

I described the designs I wanted for my logo. The first round of designs were childish; the second round tried to correct this but weren't right. I tried to end the project, but a service rep called me and begged for "one more chance." I did not agree, but they sent me another round of designs, unsolicited. They spelled my name wrong, on top of clearly ripping off clip art for their work. I logged another dispute, someone new called me and begged for "one more chance." I relented, gave greater description, and they didn't produce anything or contact me at all for weeks. I registered another dispute, someone new tried to call and email me. I contacted the Better Business Bureau to get my payment refunded. Uptown Logo Design got my name wrong again and promised to provide a refund in "7-10 business days." It's been 11 business days and they have not provided a refund or communication. At the very least, this is a highly unprofessional company.