UpticsReviews of uptics.io

Uptics is the Infinity Gauntlet of sales tools. Prior to joining, I tried literally everything. All the major cold email platforms + CRMs. Uptics does it all while introducing a pricing model that at first I was suspicious of, but ended up loving. Other platforms charge as much as 59$ per email account per month and don't even have a CRM. Somehow the platform manages to be a fully-fledged cold email tool and fully-fledged CRM at the same time. The owner built the platform after owning his own sales agency, and it definitely feels like it "scratches every itch" when it comes to wishing there was a platform that just did what you need it to do, all in one. Cold Email: - Spintax to customize each outbound email - Custom fields - Unlimited email accounts (just announced coming soon) - Round robin sending with sending delays (improves deliverability) - All emails connect to your CRM - Custom tracking domain + open/click metrics - EMAIL WARMING!!! (announced recently, beyond excited) CRM: - Very powerful smart list feature (I'll go into this more later) - Nimble automation to reduce the amount of time spent sorting through things - Unified sales inbox - Calling at Twilio pricing - NO MARKUP - SMS at Twilio pricing - NO MARKUP - Voicemail SUPPORT: - Live chat is available at every tier customer and is very responsive - Support seems to take a genuine interest in your success - Never actually had to use email support because live chat always replies - Very welcoming of feedback - I like that live chat keeps the chat open until the issue is resolved, they never close it and say email them - Masterclasses available to learn cold emailing - Very helpful youtube channel. I have spent a lot of time learning from the content available there. DEVELOPMENT - I am seeing a healthy balance between quality of life features, AND shiny new feature - They seem to be very responsive to the roadmap we users can vote on - Have only encountered one or two minor issues, all were resolved within 24 hours - They dream big. I never saw email warming coming, but they go for the gold PRICING Originally I was worried about usage pricing. I even wrote to support telling them I thought it was a bad idea. This was 2 days into my trial (lol). After about 2 weeks of using the platform, I became a believer. I used about 80% less in Uptics (how usage is measured) than I thought I would. The pricing is skewed to give the end-user more value, honestly, my biggest fear is a price increase once they become more popular. I'm sure we all know the feeling of paying for something and then thinking "I should be paying more for this" - but right now it is very generous. I am primarily a single user, with 2 other users who work part-time. The smart list feature + usage-based pricing has been the reason I can even have a team. I use the smart list feature + sequences to distribute about 10 leads a week to each person. They work with non-profits so we're really not after volume there. Through the platform, they each have their own phone number and email through which they can interact with leads. I can see other tools trying to copy Uptics smart list feature eventually. NOTE ABOUT NEGATIVE REVIEWS: I saw them before joining. I'm glad I joined. Uptics have priced themselves to provide as much value as they can to the user. The platform is bootstrapped, and from what I read decided to not pursue big bank $$ which would turn it into another generic copy of all the other tools out there. I don't say this lightly, but I really feel it is the "Apple Inc" of outbound sales tools in the making. While other platforms make excuses why they can't have certain features... Uptics executes and makes the feature, and makes them well.

First things first, the tool is alright. But understand that sequences are not steps. If you build a sequence, you are charged for for the steps not the sequence so Patrick's promise of unlimited sequences is moot. Uptics works best if you wish to send emails to a small group of people like maybe 100-200 strong. Each sequence might have 10 steps and beyond that you need to start paying for more credits, something Patrick thought up during his free time as he tries to squeeze out more money from his LTD aka early adopters who helped him build his business. Now he is quite happy to shove them aside as he reaches for the star. Which is what he is getting here. 1 star. The lone star. For Patrick. It saddens me to think that only 5-6 months ago, Patrick comes across as a reasonable businessman who wants to help others succeed with Uptics. Now he is chasing after money and it reeks of desperation. If you need a tool that works, use Uptics. If you want a tool that works and support an ethical business, avoid Uptics at all costs.

Terrible software and support. I had issues setting up the bulk SMS and contacted support. No one got back to me. The software is not intuitive and hard to use. When I checked their Facebook community hoping to find answers, I was surprised to see customers voicing their concerns. Others saying that they have been scammed. I then check my account and realized that my lifetime account has been downgraded from Scale plan to basic plan. All future features which was promised will not be available. Do not waste your time with Uptics and do not buy from Saasmantra. They happily take your money which purchasing but will not provide u with proper support

I started using this application a few months ago when they ran a special promotion. Recently they have decided to change the terms which they product was purchased under and refuse to honor what was purchased and now the limits have been lowered beyond what was offered. I wanted to wait a while before coming back and possibly updating this review. It has went from 1 to 5 stars. Ever since the last review above the Uptics team has done customers right and the software has been a powerful addition to my businesses workflow. I only hope nothing like what happened before crippling accounts with features that are much needed to get the best results. Keep pushing team!