UPSW Auto PartsReviews of upsw.com

on 08/29/22 I bought from UPSW Auto Parts so called 2011 "Subaru Forester X 2.5L Stainless Steel Resonator Muffler Exhaust System Kit", order # U-21548. While working on my car's brakes recently, I found all parts badly rusty (for being made of stainless steel). Sent pictures and a complaint to customer service. and there is a response I got back: Hi Thank you for your email and sorry for the inconvenience. All steel can be rusted, it's normal. This part is still under warranty. The warranty only covers If the part has a hole, rattling noise, etc and we can provide a REPLACEMENT. Rust is not covered under the warranty. Thanks you, ANA I've been in the manufacturing business for 40 years and know for sure the difference between carbon and stainless steels.

I bought a full muffler system for a 2008 Toyota Yaris. I carefully selected make and model, etc.. but the part that goes to the manifold doesn't fit my car. The box it came in was in pretty rough shape and there were dents in the catalytic converter as well as muffler. I don't usually was write bad reviews but this one seemed worthy. I have not even reached out to their customer service yet because what I've read online seems like a nightmare. Also trying to put this dented system back in this large tattered box seems almost impossible. I fortunately know someone who can customize these parts to fit. Buyer beware for a stressful event.

You better hope you get the correct parts delivered. If not, they expect you to pay for shipping to return them. And good luck with that process. They act ignorant to your problem and will drag out the return process until you give up. Once they have your money they could care less about you. Also, what you receive is not what they advertise. I received totally different aftermarket pipes. One of them was damaged as arrived. I re-ordered the exhaust from a different company because they would not refund my money unless I pay the $90+ to ship it back. Save your time, money and stay away from this company!

I called on Tuesday morning to ask how long it would take to receive a 99 Honda CRV exhaust kit. I was told if I ordered before noon, it would ship out that same day, and I would get it Thursday, Friday at the latest. Because of this, I place my order instead of picking one up in town. I place my order, then I call back the order support and ensure that it is going to be sent out that Tuesday. I'm told 'yep! there is a note here that says to make sure it gets out today!' Come Thursday, I am asking for the tracking info, and they tell me they just shipped it out that morning, the day they initially said I'd receive it.

Canceled order with-in minutes of ordering at site provided. Was totally ignored and product was delivered.

Sent me the wrong parts expects me to pay return shipping and takes 3 days to hear back from them

There were no confirmation numbers sent to my email. There were no notifications of shipping. The catalytic converter was thrown into a box with the various parts that it needs including the gasket and then just stapled shut. No time was spent even thinking about putting packaging in the box with the various parts so that they might not be damaged in shipping. And some of them were. Especially the gasket

Update:Return policy is horrible they make this process as hard as possible so you give up and forget to Get your money back, steer far from this company this has been ongoing 3 weeks now where they just close your case before sending a return label and still no refunds a week after they received the parts back( No customer service won’t get back to me sent me wrong parts !!!!)