UPSW Auto PartsReviews of upsw.com

Really happy with my experience with UPSW Auto Parts. The service was fast, the order arrived quickly, and everything was just as expected.

Ordered a muffler for my vehicle. Provides a description and VIN to be sure I got correct part. I did not. 1. The mounting screw fittings do NOT line up. It would require extensive drilling to make them fit. 2. The mounting arms are much wider than OEM causing rubbing and clanging against the frame of the vehicle. 3. The gasket provided is comically the WRONG one (3 screws vs 2 screws). This is a defective product or they sent the incorrect one for my vehicle. I contacted about returning for a refund and they refused. Customer service was rude.

I ordered an exhaust system for my truck and upon receiving it and having it installed by my mechanic a day later it was roaring causing the check engine light to be lit! I brought it back to my mechanic and noticed that one of the welds on the muffler had come undone! So I emailed UPSW as when I bought it it said it had a lifetime warranty! Well they replaced it and I had the new one installed. 5 months later I have the same issue! I emailed them once again and then they give me the excuse that it was a LIMITED warranty! I said bullshit it said lifetime warranty with no mention of limited at all! The guy would not budge and refuse to replace the exhaust system again! So now I'm out of $300 and still have issues with my exhaust! Stay away from these greedy bastards!!!!!!!

Bought exhaust system in 2021. I was sold as stainless steel. It isn't. It has badly rusted.

Horrible company! I paid for a powder coates stainless muffler with 3 inch tips. They sent me a spray painted muffler (runs all over it) and no tips. This muffler tail pipes terminate 6 inches before the rear bumper which is very dangerous. The item is also defective and fitment is horrible! They will not honor their warranty either. STAY AWAY They also have refused

Ordered parts tracking number was fake parts never arrived and they refuse to refund my money

DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! THEY ARE UNDER UPSW AUTO PARTS, COLT EXHAUST AND CUTTER INDUSTRIES. THESE PEOPLE ARE BEYOND RUDE AND UNPROFESSIONAL. I HAVE BEEN BACK AND FORTH WITH THEM. THEY ALWAYS WANT YOU TO EMAIL THEM. THEY ARENT BBB ACCREDITED, MORE HORRIBLE REVIEWS. I ORDERED AN EXHAUST SYSTEM FOR MY 2012 NISSAN SENTRA. I NEEDED THEM TO CHANGE THE ADDRESS FROM MY MECHANIC TO MY ADDRESS BECAUSE MY MECHANIC HAD TO GO OUT OF TOWN AND WOULD NOT BE THERE TO SIGN FOR IT. I SPOKE TO TWO REPRESENTATIVES AND A MANAGER NAMED THERESA. THEY WILL YELL, OVER TALK YOU AND EVEN HANG UP LIKE THERESA DID TWICE. I SPOKE TO 3 FEDEX REPRESENTATIVES AND THEY STATED UPSW WOULD HAVE TO CHANGE THE ADDRESS SINCE THEY ARE THE SENDER. UPSW REPRESENTATIVE LIED ABOUT CALLING FEDEX. I TOLD THERESA WHEN I CALLED BACK TODAY THAT I DONT WANT THE PART AND HAS BEEN SHIPPED BACK AND THAT I HAVE THE FEDEX TRACKING. SHE BEGIN TALKING UNPROFESSIONAL AND LOUD. I ADVISED HER THERE WILL BE LEGAL ACTION TAKEN IF THIS WILL NOT BE RESOLVED. I WILL TAKE THEM TO COURT!!!! SHE STATED THE MONEY WILL BE RETURNED AND HUNG UP ON ME AGAIN. ITS BEST TO PAY A LITTLE MORE THAN TO BE TREATED THIS WAY.

The muffler is shorter and a LOT narrower than the part it replaces. As a result I was unable to use the hanger on one side. As I’ve read from others, a bunch of parts that look like they “might fit” do not work on my car. Run from this place.