Abigail S.
This has been the worst experience…
This has been the worst experience ever. I found a beautiful dress on Pinterest via Uprara and ordered it, with a promise that returns and refunds were available. The dress came in, the fabric and color were not as pictured, I went on the site to see the return policy only to find out that I had to email customer support, explain my issue and send pictures. I did this. After two weeks there was no response so I sent another email and they emailed me back asking me for pictures. I email them again, sent the pictures again. And then waited two more weeks, and then emailed them again. This time I got a response asking me for pictures of the tags with the chemicals?? It was so weird. Super unprofessional, wasn’t even from the uprara customer support email. So then I tried to go onto the website for a phone number to call and the website no longer exists. It appears I have been scammed out of 40$. Very unhappy with this experience.