Upper Appliance RepairReviews of upperappliance.com

The worst company that i have ever used personally and dispatcher very rude and irresponsible, i wanted to mark the director of this company Nadir, he implied the most uneducated people to the phone calls. They do not even know how to speak with people properly. Hate from Houston!

They're overpriced and lied about military discount. When i made the appointment i already told them what the problem was. They wanted to charge $385 to replace $35 suspensions on my washer. Ordered parts on Amazon installing it myself and saving myself a whooping $350.

This has been the worst company ever to deal with. Do not use them. They do not know what they are doing. Came to quote me for broken dishwasher and quoted $600 to repair and required $300 up front and balance to be paid upon repair. Was going to call when they could come back to fix (3-5 days). Didn’t hear back until i called them. Came without prior notice when we weren’t home and then came to repair a few days later. Took it apart and said it would cost more because it needed a secondsry motor. We said we weren’t paying more so he left but did charge my credit card the initial $300 which i then cancelled. I owed $89 for the diagnosis which they misquoted and mailed a check for $89 which he kept changing to $96. Today I received 24 phone calls ffrom 3 different numbers back to back every minute. Harrassing me to pay. Then received a threatening text that he was coming here and not leaving. I would suggest you call anyone else. I asked why he would call 24 times and he said because i didn’t answer which I reaponded do you know how to leave a message??? The mailing address is in Texas also. Horrible company if you can call it that.

Charged me $375 to clear out my dryer's exhaust line. When they left, my clothes still wouldn't dry. I called them to come back. He told me it was because of THE WIND. He then laughed at me and told me he can't fix it if it works (the dryer gets hot). He left without doing anything. I googled why my dryer is full of steam and it said clogged exhaust line. Isn't that what I just paid to have cleaned? I opened it up, FULL OF LINT. Years and years of lint (I moved in very recently). I ended up cleaning it MYSELF, dryer works perfectly now, and I'm trying to get my $375 back now.

After a deep research about this company, I found out that these people are scammers. I highly advise you guys to be careful & refrain from doing business with these scam artists. The owner of this company has been harassing me with dozens of calls which I have proof of. Their positive reviews are from their own employees & owner himself. The owner is disrespectful & he doesn't know that he's dealing with an FBI agent who has all of his information after some research & investigation. Oscar scheduled for a technician to come out to repair my mother's washer today, Wednesday January 22nd between the hours of 1-4PM. I've been calling several times throughout the day but no response. Finally got a hold of David & he told me that he will reach out to the technician to find out what's going on & will keep me updated. I waited over 30 minutes for him to call me back & he didn't. I called them multiple times & asked to speak to a manager. The manager told me that the technician got into a huge car accident & was being rushed to the emergency room so they have to reschedule my appointment. They waited over 1.5 hours to tell me this? Ridiculous. I took a day off of work & missed out on an entire day's pay just for them to come out just for them to do this. I would not recommend this company to anyone.

Very unprofessional, tried to sell us more parts than needed. Another company came and fixed our oven perfectly and did not try to rip us off. The person that came did nothing, just looked at the oven and his phone and said we needed to replace the sensor and the entire control board. The new company replaced the sensor and our oven works fine now. Stay away from this company.

So where to begin. I wish I never called this company. I am not one to leave a bad review at all but this company made me so mad. They took advantage of my 65 year old mother. her refrigerator stoped working, we call this company and they tell my mother it’s a Freon leak and try to sell her a 50/50 repair for 250 dollars when they know it’s leaking! Then they take her money and leave without giving my mother her change back for the diagnostic and worse of all don’t give her any printout of the diagnostic on what’s going on. Very unprofessional. My mother called them three times with no answer. but when I called them with my cell they answered right away. Wow. Fresh victims huh? It took me 20 minutes of arguing to get the results of the fake diagnostic. Now I have to pay for a real company to come out. Despicable and they should be ashamed. please don’t be a victim.

The tech said that our dryer needed a new part and it would cost $500. When I called Upper Appliance to move forward with the work, I asked if I could send a check for payment. The guy on the phone didn't know the address to send it to. I called back two other times and I got two different addresses. Red flag. Also, every review on their website is 5 stars. Red flag. It was difficult to get a straight answer to simple questions. I got a second opinion from another appliance repair company, and they said the part was not broken, it was simply that the vent on the outside of my house didn't open correctly. My dryer started to work and the issue was resolved. Upper Appliance said I needed a new part - but come to find out, there wasn't a broken part of my dryer and I would have been out the $500.