UPMC is an $8 billion integrated global health enterprise headquartered in Pittsburgh, Pennsylvania, and one of the leading nonprofit health systems in the United States.
UPMC Health System (upmc.com) has 13 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Hailey B.
Extremely long waiting times. Extremely unpleasant doctors. It's a hassle just getting a checkup. I'd honestly rather go to Geisinger or somewhere else but this is the closest. If you can, just go elsewhere. Pennsylvanians deserve much better than this.
Paul R.
In January I saw the doctor at UMPC Occupational Therapy in Carlisle to discuss my knees. The doctor told me he would not do a knee replacement until I lost 50 lbs. I said that would be hard to do considering the shape my knees are in. He then said he could give me a series of 3 Gel shots that would help. Feeling as though I had no choice I agreed. On January 28, 2025 he gave me the first Gel shot one in each knee. One January 30, 2024 I called the office because I was in excruciating pain. I was told that nothing could be done, put ice on it and it will go away. It didn't and I decided not to get another Gel shot but to see another doctor. I went to another doctor at OIP Carlisle. He reviewed my Xrays and listened to my explanation of pain and set me up for a knee replacement. He also offered me pain meds to help me get thru to the surgery which is scheduled 90 days from the last shot. It was a pleasure dealing with those folks. Here is where an unpleasant, unnecessary took place. I called Ortho at UPMC to cancel the second and all subsequent Gel shots and the clerk told me to hold on while she discussed it with the doctor. I waited till she came back on the line and she then said well the doctor wants me to tell you that "If you change you will have to pay for it all including Knee replacement Cash out of pocket." She was rude and it seems that she was being vindictive and snotty. I simply said OK, good bye. Later I contacted VA, and they were VERY helpful. They instantly sent out a letter authorizing anything I needed to get the knee fixed to include surgery, therapy, whatever would be necessary, and they would pay for my medical needs. I am a 100% disabled Vietnam vet and thankful for the VA.
Colton
Memorial Hermann is pretty good. They take care of you, but sometimes feels busy and hard to get personal attention.
Billy r nipper J.
I've been there multiple times I have been discriminated on humiliated and treated like a bum. I'm homeless trying to get on the right track and the doctors there never listen it's my body and I know what's wrong but they seem to know all the answers. I asked for a x-ray on my right foot the Dr said u had one 6 days ago I've been walking on it all day since and he x-rayed my left foot. So I walked home no boot on leg nothing for pain and now it's really bad can barely walk. The nurses are great and compassionate but these wet behind the ear doctors have no clue.
Chris T.
I honestly wanted to give this company a better rating but after my last experience I hesitated and this is why. I have a severely disabled daughter who is extremely hard to work with I signed her up with the upmc insurance meaning , That should have been noted on the account and of course it wasn't. she qualified for a credit program to buy food ,and that's where the trouble started. I have to speak for her but they never noted that on the account , they have a three way call policy in place and she is unable to do this making it impossible to help her, during my last call to resolve an issue an agent had asked me if she could mirror my phone I didn'tknow what that was at first , as she had me download a document I later learned I could not send , as she intently had me searching , and keeping me busy as she violated my privacy. . ,I'm drowning in hardship with my daughter and she throws this at me, on top of that we couldn't resolve anything because the device I was using didn't have any fill and sign document software, " also later learned that did not matter " So she was supposed to mail the needed forms , I later find out there was never any record on the account saying she would send it out, and that is supposed to be on the notes in the history section. When I called back to get a form mailed the 2nd rep said someone will call you in the morning, I guess that was to much work for him. I Feel so violated I'm livid over how people are handling personal information and getting away with it everyday...so basically the rep#1 was stalling Me so she could go through my phone while I'm pulling my hair out trying to get some help and the whole time this was going on she never once mentioned to me that because of the hipaa law, documents cannot be filled out online. The next day i called i spoke to rep #3 that was my third attempt to receive the necessary forms and instead i got to hear all about the reps problems and how suddenly this conversation became all about her and her problems, not even sure at this point if i have the forms coming ..There is no safety anywhere.. seems as though there is absolutely so regard for disadvantaged people and higher ups reserve the right to destroy them any way they can. And as far as the hipaa law goes , it allows people that can't fend for themselves to call the shots but the one that actually knows the situation inside and out that should be able to speak up is not allowed to do so. .
