Chris T.
I honestly wanted to give this company…
I honestly wanted to give this company a better rating but after my last experience I hesitated and this is why. I have a severely disabled daughter who is extremely hard to work with I signed her up with the upmc insurance meaning , That should have been noted on the account and of course it wasn't. she qualified for a credit program to buy food ,and that's where the trouble started. I have to speak for her but they never noted that on the account , they have a three way call policy in place and she is unable to do this making it impossible to help her, during my last call to resolve an issue an agent had asked me if she could mirror my phone I didn'tknow what that was at first , as she had me download a document I later learned I could not send , as she intently had me searching , and keeping me busy as she violated my privacy. . ,I'm drowning in hardship with my daughter and she throws this at me, on top of that we couldn't resolve anything because the device I was using didn't have any fill and sign document software, " also later learned that did not matter " So she was supposed to mail the needed forms , I later find out there was never any record on the account saying she would send it out, and that is supposed to be on the notes in the history section. When I called back to get a form mailed the 2nd rep said someone will call you in the morning, I guess that was to much work for him. I Feel so violated I'm livid over how people are handling personal information and getting away with it everyday...so basically the rep#1 was stalling Me so she could go through my phone while I'm pulling my hair out trying to get some help and the whole time this was going on she never once mentioned to me that because of the hipaa law, documents cannot be filled out online. The next day i called i spoke to rep #3 that was my third attempt to receive the necessary forms and instead i got to hear all about the reps problems and how suddenly this conversation became all about her and her problems, not even sure at this point if i have the forms coming ..There is no safety anywhere.. seems as though there is absolutely so regard for disadvantaged people and higher ups reserve the right to destroy them any way they can. And as far as the hipaa law goes , it allows people that can't fend for themselves to call the shots but the one that actually knows the situation inside and out that should be able to speak up is not allowed to do so. .