Shannon L.
Upon opening the box
Upon opening the box, one of the lights was broken and the stand did not work. Additionally, three out of the 10 that I had when plugged into the wall did not remain a steady color and were flashing the whole time. I’m an event planner so I’m aware of how to use the park and could not get it to, Steady on the proper setting
Response from UplightRentals.comMay 26, 2024
Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered with the lights. It appears the product was damaged during shipping, and we understand how frustrating that must have been when opening. We take quality seriously and did our best to address your concerns promptly by refunding your order and keeping you informed throughout the process. We appreciate your understanding and patience, and we hope to see you around for another rental soon.