UPakWeShipReviews of upakweship.com

I contacted Euromovers recently to request a quote. The UK contact based in Spain answered the phone with food in his mouth. When he detected my accent, he asked why I didn't want to return to my country of origin with a certain "president" wandering around. He then asked me why I wanted to leave the country I reside in. Completely inappropriate comments, very insulting. It has been over four days and he still has not been able to give me a quote despite detailed information I have given him to do so. No response or indication of when I might receive a quote. Highly inappropriate responses and unprofessional "service" if you can even call it that. I feel treated very poorly and will warn others to avoid your company.

DO NOT USE THIS COMPANY IF YOU WANT YOUR SHIPMENT TO ARRIVE ON TIME AND IN GOOD CONDITION! My wife and I moved to Canada from Sweden and used UPakWeShip EU to send a crate of our home goods to Canada. Originally we were promised a 6-8 week delivery time (after they had already sent us the pallet for packing everything late) in reality it took over 6 months to receive after being delayed at the dock in Europe with no explanation on why our shipment has not left on the dates or boat they had first told us it would be on. Unless we repeatedly sent emails asking for update there was no communication on their end. Just us hoping our stuff would arrive one day. Finally, on the day the shipment did arrive it was given to us in pieces rather than the pallet we had originally packed it in. Again no explanation for who had taken our stuff out of the pallet or even letting us know our stuff would be delivered this way. This company has been terrible to work with causing us months of headaches and providing little to no communication or updates to their customers. For the money you will be spending with them you really think they would do a better job of first knowing where your stuff is and secondly providing actual service to their customers. Do yourself and your shipment a favour and use another company.

They shipped our products from Europe back to the US and it took over 9 months! They said it was due to a global situation they had no control over but their communication was terrible and they offered no compensation for being without our goods for 9 months. We had to buy replacements for many of our thing. Some delay is understandable, but 9 months for what should be a 30 day transit time? You have zero protection or recourse with this company, they just blamed 'acts of god' and nothing they could do. I would have been OK if they communicated better or did anything to help make the experience better, but they did not. I would be wary of working with UPAKWeShip if you need what you're shipping in a reasonable amount of time and with any certainty.

Terrible service, it’s taken twice as long to get to UK as they said it would and was then delivered to completely the wrong address and wrong person. No idea when or if I am going to get our crate. Do not use this company. People on the phone have no idea who is delivering it so they have no control or idea what is going on.

Absolutely awful.I dealt with the East coast office, Devin Nouin, he was unresponsive, unhelpful and its basically an untrustworthy company. If you are shipping somethinig you don't care about use them, otherwise I'd look elsewhere

Shipping from Canada to Europe, estimated time was 6-8 weeks. It has been already 8 weeks, and for the past 3 weeks our coordinator Kris has been ignoring our emails without providing any update, and we have no idea where our shipment is at.

I had high hopes for using upakweship for our international move from Canada. I requested a quote on October 14 and after various follow up emails to Devin asking where our quote is, we have STILL not received it. They claim it is due to needing to obtain trucking and shipping rates and port congestion (in a templated email) but other companies have been able to provide a quote in one or two days. Very frustrated at the lack of information after nearly a month and an indicated short timeline to move out of our home. Would not use them after this experience

NEVER use this company. Upakweship is the worst customer experience I've ever had. My shipment arrived utterly destroyed. The furniture in it looking like it had been thrown against a brick wall. They didn't take responsibility. Told me that I was WRONG that the shipment had been damaged and then repacked (which it had), offered me no assurances, no reimbursement and then didn't even have the common decency to call me and tell me any of this over the phone. The damage to the items is irreparable. They're ruined. So the insurance doesn't even matter. The least they could have done was reimbursed what I paid for not fulfilling their service of delivering my good safely. Their communication was inconsistent, flaky and borderline rude. Never work with them.