UnumReviews of unum.com

MY EXPERIENCE WITH UNUM SHORT TERM DISABILITY HAS BEEN FRUSTRATING! THEY CLAIM TO REVIEW DOCUMENTS WITHIN SIX BUSINESS DAYS, BUT THEY ALWAYS WAIT TO RESPOND ON THE LAST DAY, WHICH RESTARTS ANOTHER SIX DAY CYCLE EACH TIME. I'VE BEEN OFF WORK WAITING ON A PAYMENT AND CAN'T GET ANY CLEAR ANSWERS. I'M PAYING FOR THIS COVERAGE, YET I'M NOT GETTING ANY HELP WHEN I NEED IT MOST. I HAVE BILLS, BUT YOUR HAVING ME JUP THROUGH HOOPS ABOUT PAPERWORK THAT COULD HAVE BEEN REQUESTED WEEKS AGO.

i applied for Wellness claims on 03/05/2024. According to the website the check was issued on the 5th. I took until April 1, for that payment to get to me. I have call to cancel the checks and the cancelled the payments on both checks. One check was cancelled and reissued on 03/27/2024 and the other check has not been issued. This is not good customer service and it should ot take this long for a check to come from Chatanooga, Tn when i in Memphis Tennessee. Check you processes