UnumReviews of unum.com

I’m very disappointed with my recent experience with UNUM. I was told by Agent Kimbirlie that documents from my employer were still pending, even though my employer confirmed they had submitted everything over a week ago. When I raised this issue, the agent was dismissive and unhelpful, making me feel ignored during an already stressful situation. I’m currently going through a family emergency, and the last thing I should have to worry about is whether I’ll be paid in time to cover my bills. The lack of urgency, empathy, and clear communication has caused unnecessary financial and emotional strain. I expected better support from a company that handles disability and income protection. I hope UNUM improves their responsiveness and shows more compassion to people going through difficult times.

I WAS DENIED SHORT TERM DISABLITY WHEN I HAD COLON CANCER FOR A YEAR

I had an acute vision change. Very concerning to me. Three eye doctors later and it was determined I need Cataract surgery. I started the long and detailed process of requesting short term medical leave for surgery. I was already stressed out, but this process pushed me to pure extreme anxiety for without approval my job was in jeopardy. My online account never matched where I was in the process. Calling was just as pointless for talking to person isn't a choice. I needed help, no help to be found. I had talked to my supervisor multiple times to explain that I am doing all that Unum required of me, but they report different, they repeatly said my paperwork was incomplete. My workplace did finally receive approval for my short-term medical request yet to this day, they never ever contacted me, and I can sign into my online account to see it still reads incomplete. It was a very bad experience.

This is worst company ever almost 100kr for 6 minutes parking over free period...the level of greediness is insane...

Something is broken in their customer service. I have called and wait times are long. One time the way time stated was over 4 hours. You can leave your number and get a call back. Last time I had called they had no record in their system of my last call yet I had been on with a support person and had a full conversation. If payment not made, I will be filing legally.

They are horrible. Not for the employee. I was hospitalized, have seen 3 different Cardiologists & am scheduled for two different procedures to address my issues. It's been almost a month & UNUM still has not approved my leave! I've had 2 of the Dr.'s do the paperwork 3 times! What more do they want? All they do is add stress while you are out due to a medical issue. Pathetic.

Unum is the worst insurance for short term disability and long term disability. I had major surgery in November on my lower back. They wanted more information and both my doctor and myself sent that information. Getting hold of your case worker is a joke because they don't call you back.I got two payments and then nothing. They claim that they have to talk to their clinical experts. Their so called medical experts says different on what my doctor's are saying. They have not seen me at all so how do they know how I am doing. I am going on 5 weeks with know benefits. They are rude and keep telling you 5 business days, when it is over a month. Don't invest in this company ,They are scamming you out of your benefits that you pay into.

This place use to take 2-3 business days to pay hospital indemnity claims now it's 6 business day and paper work later and then the non speaking English folks 🙄 don't understand and tell you they are backed logged from November and how is this my problem when I had a claim from last year and some how it got erased you think you are dealing with stupid folks yall are gonna get a lawsuit and a class action lawsuit it does not take from. Last year to this year be prepared to pay out big money more than you thought. Horrible company Horrible customer service