UnumReviews of unum.com

Complete scam Do not use this company. Paying them monthly from my wages & they paid 13% my dental expenses. Ridiculous. Got £32 back from £230

Almost 2 months and they still haven't started my claim, already had my time in the hospital and surgery now waiting to see if I ever get cleared or lose my job...called multiple times, automated system is an annoying loop that doesn't help at all. Can't understand the operators when finally get one on the phone, then they tell me to just wait. Even though the automated system says I'm missing files and info, they can't help. Absolute waste of time and stress. Oh, and mobile app doesn't work, operator says they know and plan on working on it...

horrible customer service.don't use or buy from unum

Can I rate it less than 1 star? I signed up for a whole life policy through an employer where I had automatic paycheck deductions. When I left the employer, I got no notice from Unum on what to do. I also forgot about it. About 18 months after I left, I found a statement which led me to call them Where an employee told me they did not contact me about making payments on the policy, but they should’ve and there’s nothing I can do about it now. Frustrated I left it there. I filed a complaint with the Alabama insurance commission and Better Business Bureau. A couple years later I called back where they denied what that rep had told me, but also would not allow access to that recorded phone call. They also said they mailed a letter out to my parents house where I regularly checked my mail, but it never came. Doing that call they kept saying there’s nothing they can do and they will do what they can to help me, but they can’t do anything. I complained to the Alabama insurance commission again and their responses they follow their policies so there’s nothing that they can do. Did they make it safely? Unum gaslit me and denied what their representative told me in 2014 but then also refuse to provide the recorded phone calls that would prove what I was saying.

Unum dental is the worst service I have ever had from a company to whom I have been a loyal customer for over ten years. All they do is give you the runaround, even if you are trying to give them more business. Neither do they respond to paying claims even when you have filled in all the forms and provided the receipts. All they are interested in is winning big corporate accounts. Their customer service after that is beyond poor.

I had major neck surgery in December 2024, and am still having issues with my neck and shoulder, my long term disability claim has been pending since may 5th, 2025. I've not gotten paid, and have not been cleared to work. They keep forcing work restrictions and functional capacity evaluations on my doctors which costs $1200.

This company consistently fails to meet deadlines, delays paperwork, misrepresents non-essential tasks as crucial, avoids accountability, manipulates and refuses to acknowledge errors, and misguides its employees.

They’re just so bad and all about corporate profits, clearly. They deny and give you the runaround during stressful and likely financially difficult times due to needing the leave in the first place. These people who work there must know what they put people through, they just do not care because it hasn’t happened to them. I sincerely hope they all get the days they deserve. The “disagree” with your doctors and then pick and choose things from your files and spin them into some random, self contradicting pile of BS and pat themselves on the back. You pay into it. They’re stealing from you. I’m down for another round of Unum class action lawsuits.