UNREAL MobileReviews of unrealmobile.com

i dont even want to give them one star. i bought the annual plan. about 7 months into the plan they charged me $184 and renewed it for whatever reason.i did not autherize this transaction and how did they have my CVV number 7 months later plus my plan didnt expire for another 5 months! customer service gives conflicting answers . you get the jist. BUYERS BEWARE!!

NO GOOD!!! I'm ready to give up on this company, "Surreal Mobile!!!!" I STILL CAN NOT MAKE/RECEIVE CALLS/TEXTS AFTER 3-1/2 WEEKS OF HAVING RECIEVED MY SIM PACKET FROM AMAZON!!!! I have called SM a dozen times to get my phone working and ... NOTHING! I kept getting an error message on my phone "Unable to make call, must have a wifi/internet connection, please try again." They finally suggested my new phone (from Amazon) must have been incorrectly shipped, that it was perhaps locked. So I ordered a 'new' new phone from Amazon again ... and now it's been another 1-1/2 weeks WITH NO SERVICE AGAIN!!!! Again, I keep getting an error message on my 'new' new phone: "Unable to make call, must have a wifi/internet connection, please try again." But the main reason i am writing this review at the moment ... IS BECAUSE THERE IS NO WAY FOR ME TO CONTACT "Surreal Mobile" ANYMORE!!! - Their toll free # 1(855) DOES NOT WORK!!! - Now, as of four days ago, their 1(310) # ALSO DOES NOT WORK!!! I HAVE NO WAY TO CONTACT THEM AND GET MY NEW PHONE WORKING!!!!!!!!!!!!!!! So, yes, I am ready to give up on them and go back to my old carrier, MetroPCS. For the more expensive $30/mo. ... AT LEAST I CAN TRULY GET GOOD CUSTOMER SERVICE ... AND DEFINATELY GET MY PHONE WORKING!!!!!!!!!! PS. Aaaaaand ... judging by the reviews on this site, it seems that THERE ARE MANY MANY OTHER PEOPLE WHO ARE HAVING SIMILAR PROBLEMS AS ME!!!!! Sad.

After entering the US again, my phone wouldn't connect to the network. After 3 days of trying and talking to customer service it worked for one (1) day. I contacted the customer service again, but again no connection. I gave up. Then I tried another provider which worked flawless. BUT UNREAL won't let go of my telephone number. (port out). They say it is the other provider to blame.

I cannot make or receive calls. I have tried calling, chat and emails. In every case they take me through the same steps with no change. Emails are not responded to. With chat or an actual call, they assure me that their tech support will get back to me in 24-48 hours via email. No email ever comes. Addendum - I filed this report on 06/17/21, today 07/01/21 they finally responded. They did not care about the fact that I was left with no phone service, only that I had filed a negative report.

Keep having to contact support to get my phone to work. It works for awhile then I have to contact support again. I am really getting tired of this and it makes me want to switch carriers with a better uptime in service.

So Here is a COPY N PASTE of what UNREAL REPLIED to Me AFTER I Complained on their Horrific Service: > Reply from UNREAL Mobile A day ago Hi Freddy T-Power, we appreciate you taking the time to leave your review. It sounds like you are reviewing an older version of our service that utilized VOIP. We've since launched a new Premium Voice SIM which offers an improved native experience, including significantly upgraded voice quality and service reliability with no app required. If you're still having trouble with our service, please reply to our private message, so we can provide you with further assistance and help get you on a Premium SIM. . . This is My Reply: . 1--Why did you WAIT for My Complaint to NOW inform Me?? What Real Company does that??? . 2--Why didn't you just Automatically Inform Me /US / Your Customers?? Via TEXT / E-MAIL etc?? . 3--A Real organized Company would have told its Customer that a BETTER SERVICE is Available. . 4--So as long as I didn't COMPLAINT, you would have Never Informed Me...that's UN-Professional Irresponsible and untrustworthy. . And when you say Private Message you Mean e-mail as I already Mentioned in the Review?? Because there isn't any Private Message

It is a 1 star and bad experience with multiple reasons. One reason is terrible communication. When i joined this carrier, i didn't know I had to use their app to call and text, and I always have to leave my connection on to do those stuff, other carrier like Cricket or Mint no need connection to do regular calling and texting. Plus, sometimes text and calling fails, with this carrier, they made my phone number had lots of trouble. Another reason is porting out problem. This carrier wasted my time to transfer my number, and didn't get through after leaving Unreal Mobile. This company gave me a headache. I contacted Unreal Mobile for my pin and account number to transfer my number, Mint said it would take at least a day to transfer. We did it before it recharges my plan in Unreal Mobile, but guess what, it took days to transfer, and it never got through, very disappointing I had to get a new number. The number didn't get transferred, because Unreal Mobile's fault and lied, we contacting Unreal why it's taking so long to transfer, thinking the phone number is broke, then we found out, we looked at our account and the pin and account number was different. support agents talking to us lied, they said the account number is 9999, instead we looked up ourselves on our account and it said 1281, cause we never knew, and the account number was wrong also, support agents said the account number was my cell phone number without the 1, instead, we looked at it ourselves and there was a 1, costumer services at Unreal kept lying at us, that's why porting out my number was trouble. There's this agent named Justin, he helped us but kept giving fake info, and it took to long to resolve my texting/calling issues to switch to different carrier. Unreal Mobile is exactly like FreedomPop, have to use their app to call and text. If you check on Google Play ratings, it is very low and lots of 1 star. So, my complaint is about Unreal Mobile telecommunications carrier, Their a cheap carrier, but terrible, and stressful with this company, cause they mess with us a lot. When I joined Unreal at the beginning, porting in and setup is trouble also, we have to call Unreal Mobile so many times to set it up, they do everything. Also, I have tried to switch my plan after 3 months for more data, I switched, guess what, i don't know why my plan was the same, we called Costumer Service, and no reason why my plan wasn't switch for more data, and they even charged us extra. Unreal Mobile took almost a week to do setups, port in over 2 days, port out over a week and failed. My mobile data was somewhat a problem, in order to have data, you must set up an APN by yourself and follow the instructions on the paper, and the APN never worked, the APN on the paper was a fake one, we called Costumer Service again to give us the real APN, once again, wasting time. I don't know why you have to add APN by yourself, it's not like automatic add by itself like Mint or Ultra. So, I left Unreal Mobile because of the reasons said above

This unreal mobile is trash.I did buy sim card 3 months ago,since that time till now I could not make any call without a Wifi or other place than my house but they keep charging me every month.I did call more than 10 times to fix this issue but they couldn't to fix this issue.Now I dicided to close my account at unreal. It is trash,I cannot recommend anyone to join it because may regret