UNREAL MobileReviews of unrealmobile.com

Complete trash service. They ported my number in and I've no service. Their support said they will get back to me in 24-48 hours. Now I don't have a working phone service

Customer Service takes forever to fix issues. They also laugh at you behind the phone. Service is good until they mess something up

It doesn't work most nights or mornings, for hours it is just completely unavailable with no explanation. Every time I have had a voice call it cuts out multiple times, despite having good reception. Often the speed will randomly drop to painfully slow speeds, long before the high-speed data is used up. And this month I didn't even get my full amount of high-speed data before the drop. I paid for 50 GB and my speed dropped at 43 GB. Now it takes me over 20 minutes to even open my email. I can't recommend it, the service stinks.

False Advertising! Their "high speed" data is only about as fast as most company's unlimited reduced speeds. And their reduced speeds are just unusable. It took 20 minutes to even bring up a internet speed test. And the results were barely over 1g. Their service makes dial-up look fast.

Customer support is so poor, so rude! They cannot answer the question at all, cannot resolve any issue. They just hang your phone call.

Your service if you can call it that is worthless. Every single customer service phone number you have provided doesn't work. None of them. Your "live chat" where nobody responds. Congrats on being the worst company I've ever had to deal with.

I tried to purchase their $10/mo plan for 12 months. Their website would not accept my credit card. I called Unreal customer service, and was told to call my credit card company to authorize 3D security validation. Visa didn't know what this meant and didn't see a transaction posted from Unreal. I called unreal again to the sales department and got someone right away they saw my 3 transactions, they said they would transfer me to tech support and was placed on hold. ... a ..long...time. I hung up and called again to customer support this time. She couldn't see those transactions and told me nothing was wrong with the website and told me to use a credit card not a debit card. I explained that I used a credit card and she said to try a different one. I said, I've never had an issue with this one. She told me to call sales. So I call sales and now no one in Unreal mobile will field my fine calls anymore, no answers at all. "Thanks for calling Unreal Mobile, have a nice day. Click." This is at both the customer support line and the sales line.

If it were possible, I would give this company and their representatives a negative zero. If you have a hour or better (per department) to spend with tech support, customer service and billing- then by all means, this company may very well be what you're looking for. Signed up for the $15.00- service they switched me to 30.00 without consent. But, here is the funny thing... THE SERVICE NEVER WORKED! Tech support wanted me to troubleshoot my own network issues?!?! I thought that's why they were there. When I finally cancelled, they never cancelled the service. I had to fight them for a refund over an extended period of time. BUYER BEWARE! Rude and without question- deceptive practices.