UNREAL MobileReviews of unrealmobile.com

Name of the product or service involved. Hot Spot Wi-Fi internet service provider The dollar amount in dispute. $128.98 The date of the transaction. Jul 01, 2019 Was the product or service advertised? UNREALmobile.com website Was a contract signed? No Identify your attempts to resolve the issue(s) with the company, corporation, or organization. Multiple unanswered phone calls. Multiple attempts at getting Customer Support to answer my questions about both service and equipment Briefly describe the resolution you are seeking. Get this unethical company to close shop and stop scamming online customers. I may be successful in getting my Credit Card company to dispute the charges. I already provided them with the needed information. I sent back the equipment [Hot Spot] and cancelled my account online. UPS returned my package telling me the company "had moved" No forwarding address. As a customer who paid upfront for a service which did not meet my needs/requirements for online access, I feel it is important that scams be shut down.That type of business should not exist but as we all know, greed and easy online scams are very seductive.

Unreal mobile changed their price from $10 to $13 without even notifying. Then they changed the customers to Ting mobile and left those of us who had a prepaid plan for the year with no refund. I've contacted them with the ticket and they have not responded. Ting mobile said that they received no compensation from unreal mobile and that I would have to get a refund from unreal mobile. Do not lie they are totally dishonest.

This service is not very good. I tried it for the price of $10.00 and it was a real mess. I could only hear every other word. Now I am trying to port out to another service and it is they are not allowing me to port out. Cannot connect to a human in service to get situation cleared up. Don't make the same mistake that I did.

they took money out on the July 15th 2019 for the coming months usuage and the following day I recieve an E-mail telling me they stop providing service and my number was ported over to Ting Mobile, I checked Ting and they said the money that unreal mobile just took out didn't have anything to do with Ting and wanted me to sign up with them, basically they just stole the money and promptly stop being a cell phone service.

I was charged for service days before my SIM card was activated, especially frustrating given that a free-trial period of 14 was advertised to be in place when the phone line was actived. I was told by a customer service representative that I was charged for days of service before I activated to make activation "hassle-free" out of the box, but this has ended up being the biggest hassle of a phone service experience I've ever had. False-advertising and predatory policies are a bad reputation for a cell carrier.

****FRAUD ALERT*** DO NOT GET SERVICE WITH THIS COMPANY!! Fraud alert... This company is a FRAUD.... I ordered a phone with service, shopping time 3-5 business days... I've still waiting for a phone and it's been TWO MONTHS!!! I've asked for my money back multiple times all I get is endless emails... You can't talk to nobody there it's all computer ran. So I'm not getting anywhere.... Advice would be great on what to do next????????

There is no star rating low enough to describe their customer service. I signed up for a yearly service on their special and payed for the full year. My service was cut after about 3 months of really horrible service and they said i had to update my billing info to continue which surprised me because i had already payed for the entire year. When i updated my billing info they tried to bill me for an entire year again. I reported the charge as fraud, had to cancel my card and order a new one. i have tried their customer service number at least 8 times and have been been rudely transferred to the automated system each time. At this time all i want is to port my number out... i have been on hold now for 46 minutes. it is my opining that this is not a good service. I do not recommend unreal mobile to anyone. Please explore other alternatives before this service. I have been transferred once again and have been on hold for i kid you not 53 minutes!!!! It is my opinion that despite taking on new customers, they may be about to close up shop and their ownership is trying to squeeze the last bit of juice out of this Lemon of a cell phone service! latest update: Wow !! They hung up on me at the 60 minute mark! Had them on speaker the entire time and recorded the entire phone call. Any advice would be helpful at this time...

Plan was great initially. Got it for my 12yr old daughter. We are having problems with the phone and can not talk to a human person for support. Submitted a ticket and only got an email with instructions which did not solve the problem. Have called twice and was told to go online. Will be cancelling account.