UnplexReviews of unplex.app

Update on my experience: After days of getting nowhere with Unplex customer support, the only response I kept receiving was a repeated claim that they had already remitted the funds and that I should simply "contact the bank." However, because they consistently refused to provide any transaction details or proof, my elderly parents had no choice but to make multiple exhausting trips to the bank within a single week just to verify if the money had arrived. Despite my constant calls and messages, Unplex stonewalled every attempt I made to get basic transfer information. After 10 days of getting nowhere, I consulted with my attorney and sent a final escalation email on October 1st. I demanded clear transaction details proving the money was remitted and informed them that if they failed to respond, I would immediately file a complaint with the Consumer Financial Protection Bureau (CFPB) along with all supporting evidence. Magically, they sent the transaction details that very same day. Upon inquiring with my bank in India using those details, I discovered Unplex had transferred the funds on September 24th (instead of the scheduled September 22nd). However, the bank had flagged and held the transaction because Unplex processed it as an RTGS local transfer instead of an international remittance which is completely unusual, as my remittances are typically handled via IMPS or NEFT. Once I provided the bank with the transaction details from Unplex, the bank was finally able to release and credit the funds on October 3rd. In this digital era, it is completely unacceptable that it took Unplex 10 days and a threat of regulatory action just to provide basic transaction details. Had they provided these details on September 24th when the transfer was made, my family back in India and I would not have had to go through such an emotionally exhausting and painful situation. The fact that they refused to release the details until threatened with the CFPB is deeply concerning. Please be extremely cautious when using their service. This was my first and last time using Unplex.

Unprofessional and doesn't keep their words, still pending on sending my money to the receiver. Sent on Sep 9th. Totally frustrated, now no response from team. Looks like they send same ai generated message again and again. Not give you the proper answer. I just want my refund if they can't process it. I was trying to be nice for last 5days but now it crossed the limit.

No one money transfer agencies aske for receiver verification. Bank account is their verification.. millions of Indians are not able use smart phone so how they follow these kind of nonsense instructions

This is completely illegal agency.. they asked to kyc and face verification for amount receiver.. And i asked about RBI-licensed payout partner number, they became angry…

very bad service. never use it.

I want to talk to customer service but no one responding..money matter are very sensitive but this seems very care less better to go with better option to choose for ontime funds delivery than better rate

You always have to contact support to get your transfer completed. They never delivered money automatically to the recipient account by est. delivery dates. This keep you anxious. They do have higher rates than competitors, but the stress they give during the process is not worth taking.

My experience with Unplex is becoming frustrating day by day due to transfer issues. Every time I make a transfer, I need to contact support to manually reset my instant transfer limit, and sometimes even after confirmation, it does not reflect. Recently, I confirmed before transferring that it would be instant, but the transfer was still delayed. Since cancellation takes 3–4 days for a refund, my funds got stuck during an urgent situation where I needed to send money immediately. I was one of the users who previously gave positive ratings and feedback for Unplex, but repeated issues like this are changing my experience. I hope the team improves the reliability of instant transfers and support.