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Unlockauthority.com (unlockauthority.com) has 125 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Roy N.
They never refund my money, even after the unlock code didnt work at all.
Response from Unlockauthority.comOct 17, 2018
Hey there, after reviewing your order you have reported that your unlock code did not work you did not provide the video proof necessary for us to refund your account. We are waiting on your video proof so we can refund your account. Awaiting your video
pielz64
If you have a boost phone don't bother!!!! Wasted 20 dollars that I can't get back on a code that's impossible to unlock anyway. I returned the phone and then realized I need to post video evidence to prove that the code didn't work?? How exactly could I post video evidence when it's impossible to even access the code entry prompt on this particular phone? I guess it's on me though. I should have done more specific research before choosing a service like this. Google this stuff, people. Don't lose out on 20 bucks like I did. The customer support folks won't even message you back.
Response from Unlockauthority.comAug 24, 2018
We sincerely apologize for not being able to refund your account. In this instance you ordered an incorrect service and so we could not refund your account because the service you ordered was rendered. We appreciate your business, have a nice day.
dax T.
Cannot find the website after a couple days dont know what happened but they got my money also not a good company at all
Response from Unlockauthority.comAug 23, 2018
You can voice your concerns at [email protected] and we will reply accordingly. Have a wonderful day.
karanveer
They say something else on web site and do something else .dony waste money as their technical support is useless they send you instructions and no help at all to unlock your phone.
Response from Unlockauthority.comAug 23, 2018
We apologize for any miscommunication, we are readily available to assist you with any information. You can send us an email @ [email protected].
OUATTARA Y.
le téléphone est verrouiller avec T unlock donc ne peux etre deveruoiller avec les codes récu
Response from Unlockauthority.comAug 23, 2018
We apologize for any miscommunication but you ordered the incorrect service if your device has the T-Mobile device unlock app and you purchase the unlock codes it will not unlock your device. Thank your business, have a nice day.
Sam
Very bad, the code did not work and they found a made-up reason not to refund. There is also no customer service, so good luck working with them! (No useful response down here!)
Response from Unlockauthority.comAug 23, 2018
We are true to the services that we offer, we apologize for not unlocking your device but you ordered the wrong service for your device and your device not being unlocked is as a result. Have a wonderful day.
eray A.
spam website
Dawn T.
Initially I had no problem with Unlockauthority. They responded very fast with a code and directions. The tech support was very friendly nut was unable to unlock my phone. The tech support advised me I would be receiving a refund within 1-2 hours and it had now been a month and I haven't recieved anything. I have e-mailed multiple times and the only reply I get back is " please be patient ". Well they had no problem taking the money out of my account quickly but they are not willing to give a refund.
Response from Unlockauthority.comAug 22, 2018
We apologize for your refund not being sent in the time allotted by our technicians. We have refunded your account based on the banking institution it can take up to 5-10 days to be processed. Thank you for your business, have a nice day.
