Unlimited BikingReviews of unlimitedbiking.com

Bad Experiance with Ulimited Biking - They dont use high quality tires, tubes or anti inflation measures so when you get a flat they dont credit back funds.

I went with my friend to this rental place. At first, everything seemed fine — they had good-looking bikes, and the store appeared nice. However, our reservation was specifically for 2 PM, and they told us the bikes weren’t available. We had to wait another hour, and when we finally got the bikes, they were in terrible condition — the front brakes didn’t even work! We just left. Very bad company.

Very bad rental. Hold the additional charge for like 3 months and the bikes are in bad shape, with bad and weak brakes

I rented a bike for 2 hours, and within 10 minutes the chain came off. This was very dangerous and could have caused a serious accident. I called their support line, but instead of helping, they told me to walk the bike back to the shop (a 20-minute walk). I waited on the phone, but there was no real assistance. When I asked for a refund, they hung up on me. This company does not maintain its bikes properly and clearly does not care about customer safety. I’m requesting a full refund of $22.05, but more importantly, I would warn others to avoid this rental service.

Escrocs à touristes…il est mentionné sur le ticket que nous pouvons ramener les vélos pour 14h. Mauvaise surprise, on nous réclame 100$ supplémentaires pour dépassement alors que nous avons bien respecté les horaires. Mais quand on détient votre passeport…impossible de négocier avec des voleurs. A éviter absolument

Pitiful. A promotional code (10%) communicated by mail for the reservation (code CHECKOUT) which doesn't work but I'm told it's normal. It's only for booking by phone...On site (Central Park), we pick up 3 electric bikes for the day, quickly realizing (but already too late) that one battery isn't fully charged (far from it), soon that one bike no longer has a rear brake (great!) and that another has a saddle that moves backwards because it hasn't been sufficiently secured (happiness!). We return the bikes (Brooklyn Bridge), explaining the inconvenience. We were told that our complaint would be passed on to the agency at fault, and that the absence of a rear brake was an unacceptable fault (phew!). But the best part came on our return to the hotel, when we realized that we had been charged an additional $32.66 on the card used for the reservation, without any explanation. We emailed customer service, but received no response.

Ils font semblant de scanner les Go City pass et font payer la totalité du prix. Lorsqu’on veut être remboursé, ils nous donnent une adresse mail qui traite notre demande de remboursement plusieurs jours plus tard, comme par hasard une fois qu’ils ne sont plus valident, ils disent ne plus pouvoir rembourser et Go City ne peut rien faire non plus… Arnaque organisée

Be careful not to let them mislead you. Our credit card was charged full price at the counter despite having NY City passes. There was no willingness at all to straighten this out with a refund of the rent, even though we had sent the QR codes of the passes to the support office immediately the same day. They scanned them only after a few days when the passes had already expired and then informed us that no claim for a refund was anymore possible. They are very customer-unfriendly and unwilling to learn from their mistakes let alone admit them. I recommend renting bikes through the Lyft app (first month free).