UnlimitedappliancepartsReviews of unlimitedapplianceparts.com

I received the wrong item, which was also damaged. I emailed the company immediately with this information along with a photo showing the damage. Although their email confirmation claims a 30-day money back guarantee and website states "You may return your purchase without any penalty and without specifying the reason within 30 days of receipt of the products purchased." they have refused to honor this, and have even refused to provide an RMA for the item's return

We ordered a freezer door gasket from Unlimited Appliance parts on 29Sept24. The gasket came folded in a small box with a slit/cut running down the side. We called multiple times to ask what to do with a return with no return call. We emailed multiple times with no response. Finally we called our credit card company to dispute the charges, only to have unlimited appliance to recharge the credit card a month later.

They Sent me the wrong part. I sent pictures back to them to show part that they sent me. They want me to pay return shipping and 20%restocking fee. This is totally wrong, Poor customer service, BBB has really bad reviews as well

Was Sent a damaged part. Customer service took 3 phone calls and several emails (with picture of damaged refrigerator part). Now they tell me i will receive further instructions to receive new part and return information from another company by the name of Home Essentials. I believe worst company I have dealt with. They had no problem taking my money. Situation still not resolved.

Worst customer service experience. I ordered an LG part, using the part number I got from LG website. They sent a wrong part. Cust service # is basically an answering service. Do nothing.. you are sent to another company called Home Essentials, who has no phone number. Email from them says part can be returned but I have to pay return shipping. WHAT! You sent wrong part.. Them.. no we didn't. Me.. you did and here is proof. Them.. no we didnt.. Called back to original cust service number asking to escalate to manager. Sorry, we have no manager info, try this email. Same guy emails again... round and around... It was a $70 part so I was compelled to pay for return just to get some of my $$ back. I did receive my refund minus the $16 for return shipping. I sent it signature required since I had no trust in them. Horrid company... AVOID

This company has shady business practices that border on scam. I received the wrong part and after returning the item (I had to pay shipping) they charged me a restocking fee due to 'buyers remorse' I definitely have buyers remorse for working with Unlimited Appliance Parts. It cost me $70 in the end and they have not been helpful at all and stopped communicating.

Absolutely terrible customer service. I have emailed and called several times to resolve a return issue. Trying to simply return a product. They approved the return but they keep giving me a return address that USPS or UPS will not ship to. The address city and zip code do not match. Here is the address they are giving me: 8720 Le Saint Dr. Building D Fairfield, OH 45011 When USPS or UPS enter this address it changes the zip code and city.

I ordered a part for my Bosch dishwasher and got a coil for a GE oven. I called them about the mistake and was told to return it. Instead of sending out the right part immediately they said first return the wrong part which is valued at $24 my correct part was $110 which was already paid. I told them to mail out the correct part and if you don't get back your part charge my credit card. Not only did they not do as I asked they told me that the wrong part has to be inspected and they had to make sure box was in good condition. This might take up to 10 to 14 days. Imagine that. Today I received an Email that they are crediting my card and if I still want the order then reorder it. I'd like to clarify that the wrong part was on their end not mine. I had to go to UPS to return it and not once did I receive an apology. Read other reviews and don't waste your time with this company. Let's see how long it will take them to actually refund my card. 3 weeks wasted.