UniWigsReviews of uniwigs.com

4.2334 reviews
Accessories

Write a review

Call Directions Website

UniWigs

Write a review

About UniWigs

UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hair loss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.

UniWigs (uniwigs.com) has 334 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: uniwigs.com
Website: uniwigs.com
Category: Accessories
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

UniWigs reviews

Showing 52 reviews with 1 star · Clear filters

Terry P.
Nov 14, 2023
I had to return a topper to exchange…
I had to return a topper to exchange for another color. I was told I was approved to exchange for another color. However, I'm unable to get a response from Uniwig on a delivery time. My exchange took place on 11/5/23 and it's now 11/14/2023 with no update on delivery all I get is a email saying it has not been process. It's been 9 days. Not happy with the customer service provided.
Response from UniWigsNov 23, 2023
Hi Terry, We’re so sorry your exchange wasn’t handled in a more timely manner. There was some confusion regarding the “balance due” payment. Rest assured the situation has been rectified and the exchange has been processed. We have requested production get your order shipped as soon as it is completed. We’d like to issue loyalty points for the trouble, please reach out to us via email. We appreciate you as a customer. Sincerely, UniWigs
Andra M.
Aug 20, 2022
Disappointed
I had such high expectations of the Edith mono part topper that turned out to be a huge disappointment. The product I received looks completely different from the pictures - like a caricature from AliExpress if not worse. The density seems to be at least 50% thinner than the pictures on the website and the fibre looks like cheap plastic. It was so hard processing the disappointment because not only did it cost a lot, I also had to pay extra at the customs. If it wasn't something I really needed for my androgenic alopecia, I wouldn't have bothered writing this review at all.
Response from UniWigsAug 21, 2022
Dear Andra, Thank you for sharing your feedback with us. We're very sorry to hear that you feel this way - it will be our pleasure to help you. As a kind reminder, the Edith topper is made of Kanekalon Synthetic fiber and it is one of the most human-hair-like fiber that is often used for wigs. Also, the Edith topper is a low density topper. Please reach out to us right away at [email protected], so that we may help you further. We would help you to choose a topper more for alopecia. Regards, UniWigs Support Team
Jennifer S.
Aug 18, 2022
My order was canceled even before it…
My order was canceled even before it was ever processed and they still continue to deduct my payments from Sezzle and have not issued a refund for the money they have already received. They also have no working phone number that you can actually contact anyone to talk to and have not responded to any of the emails that I have sent. A total scam!!
Response from UniWigsAug 21, 2022
Hi Jennifer, We are very sorry to hear that you are unhappy with our service, and thank you for your feedback. The refund is processed in 5-7 business days after we get the request from customers. We fully refunded you on Aug. 18, and you may have received the money now. Please check out your bank account. Our call center is temporarily unavailable for a technology upgrade. We are sorry for all the inconvenience. Please reach out to us at any time at [email protected]. It will be our pleasure to help you. Also, if you would like to talk on the phone, we can reach out to you at your convenience. Best regards, UniWigs Support Team
Joanna C.
Sep 19, 2021
Worst company to deal with EVER
Where do I start with the awful service I've had from uniwigs. Ordered a human hair topper with a dispatch time of 3-5 days. No sign of it shipping in the specified time so reached out via their online chat and also various social media channels. No response for almost a week. Opened a PayPal dispute as no contact. To then be told that my item would be another 4 weeks on top of the 2 weeks I already waited. They also refused to ship until I closed the dispute although I told them that would leave me unprotected by paypal. Was then told a manager would call to discuss my options within 24 hours. Surprise surprise NO phonecal. Messaged them again via webchat to be told my order is being cancelled and it would be another 48 hours for them to cancel and refund me. Why?? Pretty sure you can cancel and refund straight away instead of dragging it out. And now 2 days later still waiting for the cancellation and refund. Absolutely awful customer service from uniwigs UPDATE just to say after the response to my review there has been NO follow up email from uniwigs. As usual they are full of s**t
Response from UniWigsSep 19, 2021
Hi Joanna, We’re really sorry for your unhappy experience, this is definitely not the experience we wanted you to have. We apologize for the delay in your order and our responses. We have sent you email regarding your issue and we look forward to your response. At the same time, if there is anything we can do to regain your confidence in us and win you back, please let us know! Warm Regards UniWigs Support Xoxo
MaryP
Sep 12, 2021
Not a fan of 7x8 Courtney Mono part…
I bought the 7x8 Courtney Mono part left part 12 inch 130 density and I’m so disappointed in it. The mono part does not look natural at all and doesn’t sit properly on my head. The density seems more like 100% not 130% and doesn’t cover the right side of my head properly. I can’t return it since I brought to to my hairdresser to get tweaked already in hopes of making it work but it still looks terrible. I’ve been ordering from Uniwigs for at least 4 years and this is the worst order I’ve ever received which is unusual for them. Quality has gone down but prices gone up. I could cry right now some I had bought it for a family wedding next week and now can’t wear it.
Response from UniWigsSep 13, 2021
Hi Mary, We’re really sorry to hear that you’re unhappy with your Courtney Topper - it will be our pleasure to help you. If you have not already, please send us an email to [email protected] with a photo of the topper, and a photo of you wearing it where we can see the problem in a better way. Our team will keep an eye out for your email and give you some professional suggestions accordingly. We look forward to helping you further with this and get your issue solved. If there is anything we can do to regain your confidence in us and win you back, please let us know! Warm Regards UniWigs Support Xoxo
Kate
Aug 30, 2021
Horrible
Horrible. Paid 900 for a topper and got a piece of crap. Color is horrible. Smell is awful. Will never buy from again.
Response from UniWigsAug 31, 2021
Dear Kate, Thank you very much for sharing your review with us. We are sorry for the disappointment you had with your order. Could you please advise us your order number and the product you placed？ We would love to check for you and get the issue handled. You could reach us at [email protected]. If there is anything we can do to win you back, please feel free to let know! Best regards, UniWigs support Xoxo
Nancy T.
Feb 15, 2020
BEWARE!!!!
BEWARE!!!!! Worst company ever. I purchased a $300 topper and returned it the next day after receiving it. It smelled like plastic and was very thin and didn't match my hair color. It's been 3 weeks and still no refund. One their website they promise refunds with 5 to 7 days and customer satisfaction. They screen my calls and won't answer my calls.
Response from UniWigsMay 26, 2021
Hi Nancy, We are extremely sorry for the unhappy experience with your UniWigs purchase. We apply a silicone coating during the manufacturing process which helps keep the nutrients in the hair and gives it that extra shine and gloss upon arrival. And the smell may come from the hair care product we applied to the hair which can be simply washed off. It is really a pity to hear if you didn’t receive the refund in time,and the credit card company or PayPal may take a longer time to process your refund which is totally out of our control. But, we surely will pay more attention to this and if there is anything we can do to win you back, please let us know! Best regards, UniWigs support Xoxo
Yenling C.
Jan 29, 2020
A very bad company:
A very bad company: 1. The wig was delivered 2-3 weeks later than the promised date. 2. The wig received was very low quality and not fit. 3. Nobody answered the phone call. 4. You have to pay return shipping cost. 5. You will be charged a non-mentioned restocking fee. Conclusion: stay away from this company. Update!!! 25 days after received the "Your order has been successfully refunded" email, the refund has never came through.
Response from UniWigsMay 26, 2021
Dear YENLING, We are sorry to hear about your unhappy experience with us. It is really a pity that we are not able to locate your order under your name, we appreciate it if you can advise us of your order number and product SKU, we will look into it for you. We are sorry if your order wasn’t delivered in time and the product didn’t meet your expectation. Please be aware of the shipping cost and restocking fee per our return policy, check more detail in our return policy: https://www.uniwigs.com/content/2-return-policy If there is anything we can do to help, please let us know! Best regards, UniWigs support Xoxo

UniWigsReviews of uniwigs.com

About UniWigs

About these reviews

More in Accessories

REDELUXE | Luxury Pre Owned Designer Handbags

Bisous Sunglasses

Peony & Mint

Philleywood

UniWigsReviews of uniwigs.com

UniWigs reviews

I had to return a topper to exchange…

Disappointed

My order was canceled even before it…

Worst company to deal with EVER

Not a fan of 7x8 Courtney Mono part…

Horrible

BEWARE!!!!

A very bad company:

About UniWigs

About these reviews

More in Accessories

REDELUXE | Luxury Pre Owned Designer Handbags

Bisous Sunglasses

Peony & Mint

Philleywood

UniWigs reviews

I had to return a topper to exchange…

Disappointed

My order was canceled even before it…

Worst company to deal with EVER

Not a fan of 7x8 Courtney Mono part…

Horrible

BEWARE!!!!

A very bad company: