UniWigsReviews of uniwigs.com

Response from UniWigsDec 17, 2025

Hi Tiffany, Thanks for sharing your experience. Finding the right blonde shade can honestly be a whole journey, and it usually takes trying a few different colors before landing on the one that feels “right.” We are really sorry your orders with us didn’t match what you were hoping for — that’s definitely not the experience we want anyone to have. Just to clarify a bit on our side: after you reached out, we did process a full refund for the Amber Silk topper, and we also issued the 10% refund on your first order as originally promised. Those were both completed after our conversations. As for color variation, it can happen with any human-hair piece, no matter the brand. Lighting, screens, and even natural hair variation can make a shade look different in photos or videos. But honestly, I’m genuinely happy you found a topper you love, even if it wasn’t from us. Feeling confident in your hair is what really matters. We’re also continuing to work on new blonde shades, and hopefully one day we’ll have something that matches exactly what you’re looking for. You’re always welcome to give us another try down the road. And about the reviews — we definitely do approve all kinds of feedback, not just 5-star ones. If your review didn’t show up, it was likely just a temporary system glitch, not intentional. If you ever want help figuring out color matches in the future, we’re always here to help. Sincerely, UniWigs Support

Response from UniWigsSep 23, 2025

Hi Bianca, We’re really sorry to hear that you’re unhappy with your product – it will be our pleasure to help you. If you haven't already, please send us an email at [email protected] with your order number and a photo of all the hair laid out on a flat surface where we can clearly see it from top to bottom. Our team will keep an eye out for your email and assist you as quickly as possible. We’d also like to share that Burmese hair has been loved by many of our customers for its natural texture and unique wave pattern. That said, we take your feedback seriously and would like to investigate this matter further to understand what may have happened in your case. We look forward to helping you resolve this soon. Warmly, The UniWigs Team

Response from UniWigsSep 11, 2025

Dear Natalie, Thank you for sharing your feedback. We are truly sorry to hear about your disappointment, and we take your concerns very seriously. We have actually received your feedback twice before. The first was in May, right after you received the topper, when you mentioned “The actual look of the hair is so close to what my own hair was and it would be flawless otherwise.” We were happy to hear this and, at the same time, noticed that the topper did not lay completely flat. This is sometimes due to the skin base material, which can be slightly stiff. At that time, we suggested that a mono lace topper might be a better option, as it lays flatter and could provide a more natural result. During that same communication, you also requested a return. Please understand that because the topper had already been used and washed, we were unable to accept it for return. However, we did offer you an alternative solution, so that you would not feel your investment was wasted. The second time was in August, when you raised a concern about the hair texture. We responded promptly and asked when you first noticed the dryness so that we could better assist you, but unfortunately we did not receive a reply. Please note that your order was placed in April, and after 3–4 months of regular use, it is normal for hair toppers to look different from the photos of newly produced pieces that have not yet been washed or styled. Hair can gradually become drier with use, but we are always happy to provide tips to help restore softness, shine, and beauty. We are still waiting for your response to our latest email so that we can learn more details and provide you with the most suitable support. Your satisfaction matters greatly to us, and we sincerely hope you can get back to us so we can assist further. Sincerely, UniWigs Support

Response from UniWigsJul 3, 2025

Hi Jane, We’re truly sorry to hear about your experience with the GEORGIA wig. This is certainly not the standard we aim for. To clarify, the cap construction of this wig includes a lace front, mono top, and a wefted back — the presence of wefts is part of the design, but they should never arrive detached. We also understand that you found the wig extremely itchy and unwearable, which is very concerning. Your comfort is just as important as the look, and we’d love to explore solutions with you, including the possibility of exchanging it for a wig that feels more comfortable and better suits your needs. We couldn’t locate your order based on this review alone, but we’d really appreciate it if you could reach out to our customer support team at [email protected] with your order details so we can investigate further and provide a resolution. If you could send us some pictures, please. So that we can have a better assessment to assist you. Your satisfaction is our top priority, and we genuinely want you to have a product that makes you feel both beautiful and confident. We hope to hear from you soon so we can assist you personally. Warm regards, The UniWigs Team

Response from UniWigsJun 9, 2025

Dear Renee, Thank you for taking the time to share your feedback. We're truly sorry to hear that your first experience with us didn’t meet your expectations. We understand how important it is to find a hair topper that fits well and feels natural, especially when it’s a meaningful purchase. The piece you ordered — the Courtney in Mousse Brown — is a style that many of our customers love and feel confident in, but we acknowledge that every customer’s needs are unique, and unfortunately, this one didn’t work for you. Once we received your return — which arrived in good condition — we processed your refund promptly and strictly according to our clearly stated return policy. This includes a restocking fee, which covers the cost of quality checks, sanitization, and processing of returned pieces. The restocking fee, it is outlined in our return policy and we believe the refund issued was fair and in line with our transparent policies. Before you left this review, you contacted our support team to express dissatisfaction with the non-refundable portions of your refund — specifically the $1 donation and the $13.03 ROUTE shipping protection fee. We explained to you at that time that these optional services were selected at checkout. Both fees are clearly presented during the ordering process and are not required to complete a purchase. The $1 donation goes directly to a partnered charity Breastcancer.org. The ROUTE insurance is a third-party protection service that begins coverage immediately upon payment and is non-refundable once the order is placed. These are not hidden charges, and customers can unselect them during checkout if they do not wish to participate. Once selected, they are final and go to external organizations, which is why they cannot be refunded. We would never intentionally charge for something a customer didn’t choose, and we’re confident that our checkout system is functioning properly. We're always happy to walk customers through these options and clarify any confusion — and we encourage customers to reach out before completing their orders if something looks unclear. We truly regret that this experience didn’t meet your expectations. We’ve always aimed to be transparent, fair, and supportive to all our customers — especially first-time buyers. Our support team is always happy to assist in selecting the right piece, and we’re here to make your journey with us as smooth as possible. We hope to have the opportunity to serve you better in the future. Warm regards, The UniWigs Team

Response from UniWigsMar 4, 2025

Dear Kelly, We're truly sorry to hear about your experience and would love the opportunity to make things right. We take product quality and accurate representation very seriously, and we’d like to learn more so we can help. Unfortunately, we’re unable to locate your order without more details, but if you could reach out to our customer support team at [email protected], we’d be happy to assist you. We also want to provide some clarification—our styled photos on the website and social media are meant to showcase the potential of our toppers and wigs. However, achieving the best look often requires some initial styling and blending with your natural hair. With the right adjustments and techniques, your topper can absolutely resemble the transformation you saw in our images. Please don’t feel discouraged—we’re here to support you every step of the way. We’d love to help you find a solution and ensure you’re happy with your purchase. Looking forward to hearing from you! - The UniWigs Team

Response from UniWigsDec 26, 2024

Dear Cari, Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with the Noa topper did not meet your expectations. We fully understand your frustration regarding the length discrepancy and sincerely apologize for any confusion caused. While the Noa topper is confirmed to be 14" in length, we recognize that our previous topper advertised as 12" was actually longer, which has led to some misunderstanding. We take full responsibility for this and are working to ensure that our product descriptions are clearer moving forward. Your satisfaction is incredibly important to us, and we would love the opportunity to make this right. If you’re open to it, we would be happy to assist with an exchange or any other solution that would meet your needs. Please feel free to reach out to our customer service team directly so we can resolve this issue to your satisfaction. We value your trust and would love the chance to restore your confidence in our products. Best regards, UniWigs Support

Response from UniWigsDec 9, 2024

Dear Smruti, Thank you for sharing your experience with us. We deeply regret that your recent purchase did not meet your expectations, and we sincerely apologize for any frustration caused during this process. We understand how important a proper fit is, especially when investing in a high-quality wig. While the product you selected was marked as a Final Sale due to its discounted pricing, we recognize that our policies may not have been clear enough for your particular situation, and we are committed to improving our communication to avoid such misunderstandings in the future. To help with the fit, we’d like to suggest a wig grip as an option to secure the wig and ensure it stays in place. Many of our customers find this solution both affordable and effective. Additionally, if the product still does not work for you, we recommend our UniWigs on Sale Facebook group, where you can resell your item to others in the wig community. Your feedback is incredibly valuable to us, and we’re taking it seriously to improve not only our product offerings but also our service. While we could not offer a return in this case due to our policy, we remain committed to assisting you in finding a solution. Please don’t hesitate to reach out if there’s anything further we can do to support you. Thank you for giving us the opportunity to address your concerns, and we hope to provide you with a better experience in the future. Sincerely, UniWigs Team