Universal Windows DirectReviews of universalwindowsdirect.com

To start off with, I will say the price of the windows ( for a lifetime warranty) was a great deal. The installation didn't take that long and the workers completed the job in 1 day doing 10 windows. They cleaned up and didn't leave a trace of them being there. That's the good part. The bad part happened about 4 months after installation. The caulking cracked and pulled away and while cleaning the windows for the first time in the spring I noticed the main frame on one window was damaged. I contacted my sales person and they directed me to the customer support to get these issues fixed. A worker came out pretty fast, took photos and measurements for the main frame and sent out to get the repairs started. Then I had to wait from June 30th until Sept 12th to see them come out again. I left work early to accommodate the work crew with the main frame installation. However, the worker measured the old window and mainframe that took months to build and said if he installed it I wouldn't be able to open the window, because it was the wrong size. So he took more pictures and measurements and sent those to the office. He did redo the caulking on windows that was failing (that looks better now, lets hope it stays that way). Now i wait for another main frame for my windows. This warranty which is the main reason I went with Universal Windows Direct seems to be lacking and is making me second guess my decision to go with this company. I would be careful about using them because of this issue I am currently having. It makes me worry if there is ever a real issue how long it will take to resolve correctly. I will say that if this is fixed in a timely manner I may alter this review, but until that happens I can not in good faith say that universal windows direct is the best company for your whole house window renovations. 10/30/2023 Still have not heard about the warranty. Totally would not recommend!

NEVER USE THIS COMPANY!! We met with the sales person, who sat in our kitchen and lied to us from the beginning. This will be a 1 day job, forgot about the 3 years to get to the one day. It was over 3 years for them to complete the job. All are crews work for us they said, not contracted. Lie #2. None of the crews work for them other than contract, one crew had only worked for them for 2 weeks. Day 1, they showed up without the sliding glass door and didn't know where it was. Finally found it under some other name. Showed up at leased 8 times and the crews didn't even know why they were there and when informed said they didn't have the parts they needed and would have to come back. Each time was a 2-4 hour window that you had to wait on them and not go to work yourself. The crew day 1 dropped a window on the corner and damages the frame and screen and installed it and didn't say anything about it, we found it later that day. Took them over 6 months and 2 different times to replace the window and the guys didn't even have the screen to replace and had to come back again. They installed the sliding window without shimming them and they sagged and had to be fixed with another visit. They have had to replace multiple screens on new window that were installed wrong and coming apart. They finally sent a trouble shooter out because we had so many problems and he was saying he never seen a job like this and wrote down all this info, that never was given to anyone and no one knew anything about it. He got promoted and know knows what happened to his notes. Any time you try to get ahold of anyone you are on hold forever and never get anyone, they have a nice leave a message that no one calls you back. They are problem tired of hearing all the complaints. NEVER USE THIS COMPANY! Oh, they did offer us $400 off a $16,000 job.

Worst experience with a business in my entire life. 1) doors and windows were measured wrong and wrong sizes arrived at time of install. The guy that came to measure flipped the measurements length and width. And the crew showed up to install a 6ft tall sliding door. 2) when several months later we finally got the correct doors… they were installed without a pan and let dirt in underneath them. Screens fall off doors when you close them. 3) different crew comes back a fourth time to reinstall doors. They are now installed correctly but do not slide at all. 4) customer service has been horrible. No follow up, no one will answer the phone, everyone directs you to someone else. Horrible product. Sliding windows and sliding doors are extremely difficult to open. Screen falls off every time you open it, it was not made correctly. Doors and windows feel cheap and flimsy and do not function.

Very unhappy with communication of the company and installers. Last week I was scheduled on a Thursday but on Tuesday the same week they called me and said they overbooked and had an opening on Wensday the same week!!! From 12pm-2pm at 1pm I called the dispatch to see what was going on and she told me that I was scheduled for 2pm-4pm!!! They showed up at 330pm. I took off work and lost my overtime which nearly $800 just because of their poor communication. Then I had a separate install of an entry door scheduled for today at 12-2 THEY SHOWED UP AT 10AM WHILE I WAS SLEEPING!!!!!!! At 11 I woke up to find they came rang the doorbell called me left a voice mail. When I called them back they said they would back at 3-4pm.... I called the dispatch she had no clue what was going on and during the phone call I texted the number that had called me at 10am and the response I got was "We will need to reschedule it Sorry Thanks for understanding." WHAT THE HELL!!!!!!! Again I lost out on another $600-$800!!!! THANKS A LOT

The salesperson was great and communicated very well. After the order process was completed is when the customer service stopped. I received a call recently to set up an install date, several weeks after the windows were at the warehouse. I was given an install window between 12-2. The installers showed up almost 3 hours early without any communication. I’m sorry my wife and I choose UWD. My opinion is that the only thing they have done well is selling me the job. This whole process reminds me of Regency windows. If there was a way to give zero stars I would have done that. I will not recommend company to anyone.

First the crew was late. I had already lost 2 hours of work unpaid. No respect for my time. Then they couldn't finish and were supposed to come back a few days later but i couldn't change my work schedule. I asked the sales two to contact them and change it. Have not heard back and it's been a wrek. They need to correct the window they put in the wrong spot, change trim from black to white in the back of the house, clean our carpets they left filthy, move our bed back where it is supposed to go. The patio door already doesn't work. At first it knocked when it closed meaning the door isn't lined up properly and was hitting the frame as it closed. Now it doesn't open at all. They left marks on our existing trim around the windows on the inside. They scuffed our walls in several areas. Our entire inside of the house has just been professionally painted. They trampled our brand new landscape of plants and bushes. They left sharp debris all over the outside and we have a 1 year old here. They blobbed the chaulk, looks like a5 year old did it. They left our front door and 2 back windows that were already replaced open with the screen door present all day while my air conditioning was on. My air was running solid for 10 hours and their excuse was they needed to get in the house. I left the garage door open and the garage entry door unlocked for them. No excuse. I expect them to reimburse me for that day's bill. It was 81 when i came home, the thermostat was set to 72. It played catch up all day long. The sales rep has yet to contact me in regards to the fix to these issues. He came to inspect our issues but has not responded as to a solution that is satisfactory to us. The reviews are now seeking to be accurate when he assured us hoping meeting that they were resolved. The worst part is that the quality of the windows is fair at best. We also were forced to pay up front, deposit and financing, and now i see what a horrible mistake that was. No way to hold payment until the job is done correctly. Would not recommend this company at all.

this company the services really badly i was signature the over years ago contract for $14,000 .00 to replace 10 windows. And they try to give me the wrong windows. and they take my money $2500.00 deposit I called many times, and they never respond my call. please do not trust this bad company, they promise client's good material and then give them bad material, they just took my money and never did the job.

Customer service is s***! Ordered 9 windows, 3 were the wrong size, called and all I got was I would have to wait, no apology, nothing! Not sure why they measure, windows were short all around, filled with foam and vinyl, not sure how this will save energy bills like they said it would. The windows themselves look good, but the bs that comes with them isn't worth it.