Universal Windows DirectReviews of universalwindowsdirect.com

You are liars, after two years you come to show your face that they are going to send me to collection what value if you never did the work on my house those in order to tell me that they came to ruin the windows and cause damage to my property for Those 3 windows that they changed are small, they are not like the ones they promised me, I got bored of calling him. more than a year and a half and they never answered me. I left a message and they never returned my calls. You are a company that does not fulfill what they promise to their clients. I have been reviewing many bad comments on Google about that company, the same thing they did to my friend. I miss other people. Google's bad reputation, if you take me to collection, I'll sue them for property damage and take away the 3 windows and don't put the correct windows in that they promised me, ok

I ordered all new windows about 20, my whole house. From the beginning it was rough. Sales guys showed up and sold us windows then quit the next week. We had no salesperson the whole time, no questions were answered. They missed multiple windows and ordered multiple wrong sizes and installed multiple wrong. It was a mess from the start. It has been almost a year, and we still haven't fixed anything. I still had to pay in full before they would fix ANYTHING. I do not recommend if you are needing more than 1 or 2 windows. There are so many issues and now some do not close. FIND A DIFFERNT COMPANY.

Gutters were installed over a year ago. They failed and pulled away from the roof. We’ve called to get them redone several times nobody would call us back. Finally they were supposed to come today this morning between 8 and 10 AM. Never showed only to get a phone call at 3:15 today stating that there was a schedule mixup will be there tomorrow very unhappy with gutter service.

I needed entry door replaced. 12 weeks and thousands of dollars later. I get the wrong door. I will not be using Universal for window replacement if they can’t even get an existing door correct. Very unhappy customer.

We started this process early March. We were guaranteed by the sales rep that the process would be done in one installation & it would only take one day to complete. We were never communicate with & the first installation occurred over 2 days. Additionally, 2 of our windows were not measured correctly. So they had to rebuild the 2 mismeasured windows. We were told it would be put on a “rush” order & would get done within 4-6 weeks. It took an additional 11 weeks from the first install to have the second installation. One of the two second windows had a defect that was noticed during installation. So they had to go back again to build another window. Same story of a rush order being put in and this time it took an additional 12 weeks. We talked with customer service throughout the process and asked about compensation for their errors. We were told to wait until completion & talk to the Sales Manager. Just spoke with a worker & were denied compensation. Only thing the worker apologized for was for the complete lack of communication. I wouldn’t recommend ever working with this company as there is no communication, they don’t fulfill their promises, and they don’t do anything for the errors along the way. This project took 8 months to get complete due to multiple errors by the company and we wanted compensation but were ultimately denied

Very not happy how dirty and messy my house was left and a major communication problem with non English speaking staff!! Would not use or recommend.

This has been a horrible experience and I will be sure to let friends and family know to look at different companies if ever needing to replace windows in their homes. The 1 day installation I was promised started 10/2 then came out again 10/7 and I'm still waiting on 3 windows and trim work to be done. Damages to trim & porch, no body has called me back to let me know when this will be completed. I have called multiple times and emailed as well but No response

I recommend you do not do business with this company. Salesperson gave false information as to whether the window would match existing windows. When measuring person advised frames would not match, called to cancel and got no response and when I was able to contact someone they advised me the window was in production and would therefore incur a 75% cancellation fee. I cancelled the installation and received a $550 dollar refund on a $2300 window They do not return calls, I had to personally go to their St Louis office to inquire about the window. Their salesperson Jacob Richardson gave false information regarding the frame being consistent with existing frames and their production manager Kim Cancello was unresponsive and unwilling to address my concerns. I called within 7 days of my finding out the frame would not match my array of 12 windows and was responded to with "Nothing we can do" even though they did not return my calls within the cancellation period. In fact the measuring person, the only forthright person in the entire transaction, did not arrive for measurement until 6 days after the contract was entered into. The window with the non matching frame was not scheduled for installation for 10-12 weeks after contract was signed. My concern was that one window in a twelve window array would negatively impact the value of my home. this is a buyer beware company. I refused the installation after seeing how completely different the frame was from my existing windows This company has no customer service focus and I would recommend dealing with a different company. My current option is to take Universal Windows to Small Claims Court to obtain satisfaction. Again, buyer beware!