Universal Windows DirectReviews of universalwindowsdirect.com

Terrible experience. My windows were partially installed 4 weeks ago. They did not have enough material to complete the trim/flushing on the outside, so they told me it would be a few days till someone could come out and finish the job. Two weeks later, they called me and told me it would be a month till they could get someone out to finish the job. They have the material, but all their appointments are booked. So instead, they feel it is appropriate to leave partially installed windows exposed to the environment for a month plus. With the unpredictable weather, they may find themselves with some legal issues if damage is done to the house. But they would not know since no one answers the phone unless you are interested in buying windows!! Oh, and they already received 90% of the payment.,, so they do not care I highly do not recommend. Avoid at all costs!!! 7/24 update: There has been zero response from UWD, and I still have partially installed windows with the exterior exposed. The response below is a straight-up lie. I have not heard from UWD for weeks.

1 star for showing up for the install. In all, 22 windows, a door, picture window, screen and 2 main frames are defective for various reasons. Was threatened by Cary, through the tech, final 10% payment was still required or I lose the warranty. Have 16+ hours cleaning butyl off windows....not counting black fingerprints on most window casings. Hours on phone with CSR. They offered replacements in approx 2 weeks, but changed it to 6 weeks. Wasn't prepared to clean up screws, foam, black butyl off carpet, couch, yard, etc. Asked for, but no received no commitment for restitution or discount at this time. Small sample of pics attached

Does not support disabled Purple Heart veterans. They hate our troops and veterans. Nasty and a no call no show. I was treated better by terrorist on 9/11 in the marine corp than this company has treated me.

UPDATED POST: 6-17-24 Wishing we could give them a 0 score. The nightmare continues. We fully understand that there are times when things go wrong. The indicator of a good company is there a response when things go bad. In addition to no responses or action on behalf of Universal Windows , direct, below is the list of issues that they have not been willing to address for almost a month. We’ve received excuses on the infrequent times when they have responded – a car accident, broken down car, and bereavement leave. Here they are one more time, in addition to the photos: 1. Incorrect inside trim was ordered. Awaiting install of correct trim. 2. Unfinished trim at inside door jam. Needs matching 1/4 round. 3. Incorrect screen door was installed. We ordered one with the vanishing screen. 4. Outside trim does not match door frame. Matching trim needs to be installed. 5. Siding was gashed by installer. Needs to be replaced with matching siding or repaired to our satisfaction. Note: the wire that you see on the side was pulled through on the first installation. It was attached to the Ring door bell. The second installer attached the Ring doorbell without pulling the wire thru. As a result, We had to purchase a remote door bell to work with the Ring. With so many window, siding, and door people in business, one would think companies would prefer to not have this type of review. Universal Windows Direct doesn’t seem to really care. ORIGINAL POST: What a ride! We were excited to learn that our front door arrived early and would be installed within days. What we didn’t know is that it would take days to get the job done. Thus far, have a new door. However, it arrived with the wrong size inside molding and the wrong color outside trim. We were told the indoor trim needed to be ordered and would take 3 weeks. We were also told the installers would arrive between 1 and 3 pm, inspire of the fact that they were told we’d only be available 2 pm or later. We received a text that the crew was running behind on their first job and we’d be alerted when they’d be on the way. Well, they never showed nor did they let us know they would not be coming. Only time will tell if or when they will show up to finish the job. Oh! And there is a gap in the side of the door with daylight coming through. Let’s see how they’ll deal with that. Why a 2 and not a 0? Because the install crew communicated with us and wanted to have the job done right. Very disappointed in Universal Windows. ORIGINAL POST What a ride! We were excited to learn that our front door arrived early and would be installed within days. What we didn’t know is that it would take days to get the job done. Thus far, have a new door. However, it arrived with the wrong size inside molding and the wrong color outside trim. We were told the indoor trim needed to be ordered and would take 3 weeks. We were also told the installers would arrive between 1 and 3 pm, inspire of the fact that they were told we’d only be available 2 pm or later. We received a text that the crew was running behind on their first job and we’d be alerted when they’d be on the way. Well, they never showed nor did they let us know they would not be coming. Only time will tell if or when they will show up to finish the job. Oh! And there is a gap in the side of the door with daylight coming through. Let’s see how they’ll deal with that. Why a 2 and not a 0? Because the install crew communicated with us and wanted to have the job done right. Very disappointed in Universal Windows

I was totally ripped off by this company, I ordered and paid for double hung windows, but instead they installed some cheap slider windows. I contacted them immediately and stayed in constant contact with their supervisor, Micheal Miner. He acknowledged that their sales person Donovan who no longer works there had done something wrong and assured me that this would be taken care of. Instead Micheal Miner lied to me for two months and then decided to do nothing and wouldn’t accept my calls or return any. I called the office and was totally disrespected and hung up on by Sara.I even got an expensive subscription on Linkedln to contact their President, Tang Wong and still didn’t get a response. Recently I spoke with another manager Cindy who told me they would not do anything for me. I asked if I could speak to someone over her and she said that there was no one over her. So I guess her and Micheal miner runs this company and gives everyone else permission to be rude and disrespectful to customers. I would never recommend this company to anyone.

Came knocking on our door asking to measure our windows, did not stop asking over and over even when we said we may not be able to afford it, because nobody can down our street even then. Finally gave in, allowed them to send someone around and they turned up late and would not leave for a full hour and a half, they wanted over 25k for a few windows, which is mad because that's 3k just for one window. They're salespeople working on commission to try and make you spend as much money as they want not window fitters.

We signed a contract with Universal Windows Direct in May of 2023 & were told that our windows would be installed within just a few weeks. It is now almost May of 2024 and all of our windows still haven’t been installed correctly. Dealing with this company has been an absolute HEADACHE. They have incorrectly measured our windows multiple times now & only realize this after we wait weeks for them to receive the new windows & for them to be installed. It is also difficult to get in contact with anyone in management with this company & when you do get in contact with them, they do very little to correct the situation. I would strongly advise choosing a different company for your windows. Universal Windows Direct responded telling me someone would be in touch with me but as of 5/15 and multiple calls to UWD, no one has contacted me or returned any of my communications.

We started the process ( 12 windows and 1 outside door) in April 2023. It was not completed until March 2024. 10-1/2 months. Unsatisfactory to us. The guy that sold this to us didn’t follow through with something and delayed the order about 2 weeks. The next guy that came to remeasure was filthy dirty. Our product came in in August or September and the windows were installed in September, but the door was 2 inches off one way or the other. They placed a new order for the door and put a RUSH on it. After changing the ETA for the new door 4-5 times, it finally came in 5 months later. Again, very UNSATISFACTORY to us since we went through most of the winter months with our old windows, The installers did fine, but I would never refer Universal Windows to anyone.