Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct reviews

Showing 30 reviews with 4 stars · Clear filters

Lauren W.
Oct 14, 2023
Mostly great
Install crew was efficient and polite. Did a great job installing the new windows and cleaning up afterwards. Only snag in the process was a misunderstanding on the type of window we wanted in a specific area. Once it was realized, company was good about adjusting the order to accommodate request. Windows were ready ahead of schedule, which was great, but also inconvenient because they could not be warehoused for more than a few days without causing a large fee for storage. Something to think about if you have a day job requiring more than a couple days notice that you need a day off.
Response from Universal Windows DirectOct 19, 2023
Lauren, we appreciate your honest feedback of this experience with us here at Universal Windows Direct. We are truly sorry for the misunderstanding regarding your specific window need but happy to hear our team were able to accommodate your project needs. Thanks again for this feedback and if you wish to discuss this experience further, please contact our team directly at (855) 293-7813 for assistance.^J
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Ken M.
Oct 14, 2023
All windows replaced and they look great
All windows replaced and they look fantastic. The only reason I did not give a 5 star is that one window frame needs attention, and after the Salesperson, Measurer, Installer, all took down the requirement information with a promise of replacement, no one has yet to fix this window frame.
Response from Universal Windows DirectOct 16, 2023
Ken, we appreciate your feedback of this experience with us. We apologize for the lack of follow up in taking care of your window frame repair. Please contact us at (855) 293-7813 so we can assist in taking care of your repair needs.^J
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Spence F.
Oct 13, 2023
We needed to upgrade our builder grade…
We needed to upgrade our builder grade windows and Universal Windows came highly recommended. Our installer (Aric C.) was extremely professional. The job was completed in one day and Aric and his partner left the job absolutely spotless. We are thrilled with the quality and look of our new windows!
Response from Universal Windows DirectOct 19, 2023
Spence Family, we appreciate this feedback on your installation experience with Aric and his partner. We are thrilled to hear of the professionalism they provided you with throughout this experience and your satisfaction with the quality of your new windows. Thanks again for trusting us for your home-improvement needs!^J
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LTD
Sep 22, 2023
The installers were great very fast and…
The installers were great very fast and very neat the only issue was it took over 4 months to get my windows after I was told it would only take 2 months at the most.
Response from Universal Windows DirectSep 25, 2023
Hi LTD, we appreciate your kind words regarding this installation experience with us here at Universal Windows Direct. We appreciate the honest feedback and apologize for the timeliness of your project. If you wish to discuss your experience further, please contact us directly for assistance.^J
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Scott S.
Aug 20, 2023
My experience
Great windows and good service tech. Very nice and professional. Not happy about thev tricky advertising though.
Response from Universal Windows DirectAug 21, 2023
Scott, we appreciate your kind words about your installation experience with our team. If you wish to share with us more about how we could've made this a 5-star experience for you, please contact us at [email protected] to share your additional feedback!^J
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Dee L.
Aug 10, 2023
Company on a whole did not follow up…
Company on a whole did not follow up with me I had to keep calling for arrival & installation date regularly.. The install was amazing, polite and did the job by himself 6 windows in 4 hours with cleaning up an all You would never know he was there..
Response from Universal Windows DirectAug 11, 2023
Thank you for your reivew! Your feedback regarding the communication of arrival time has been shared with management. Please don't hesitate to reach out if you need anything else. ^AMC
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Karen B.
Jul 1, 2023
Windows for sunroom
From the beginning with Andy Cook our sales rep, to the measurement appointment to installation, it was a great experience. Our windows were installed today and they look wonderful!! We are so pleased with the experience!
Response from Universal Windows DirectJul 5, 2023
Hi Karen, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at [email protected] with your feedback!
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Penny
Jun 20, 2023
Replacement windows
The sales pitch was very pushy in the beginning, but they do have a very nice product. We had no trouble with the process at all, customer service was great about keeping in the loop about production and getting my schedule date for installation. The windows look amazing. The crew was very nice, and did great job and answered all my questions. We have one window I’m slightly concerned with and he made us aware that if we have trouble it will be corrected.
Response from Universal Windows DirectJun 20, 2023
Hi Penny, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at [email protected] with your feedback!
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