Universal Windows DirectReviews of universalwindowsdirect.com

The window I purchased was to be a 24 inch window seat in my bay window. When it arrived and after they had already taken out my old window and began to take it apart, it is realized that the seat in the new window is 6 full inches shorter all around. This makes the sides of the bay windows smaller as well. Yes, there was a change order, but it was very vague and totally unclear to me that they were giving me a smaller window for the same money. When I contacted them to settle this, the woman was rather snarky and said "Well, you signed the change order." I repeated the vagueness of the order and she got worse. I am sorry. I agreed to pay $8,000 for a specific size window. If you are going to go smaller, I should receive a lesser price. No, they just screwed me to keep a bigger profit for themselves. Watch out for their bate and switch on bay windows.!!!

We are returning customers to Universal Windows Direct. Our first experience was during covid when we replaced 8 windows and it was great, aside from the installers not wearing masks despite my requests to do so since I was pregnant. We are currently under contract with them to have 4 more windows replaced. This time around has been terrible and we will not be doing business with them again. Since signing the contract two weeks ago, they have called my husband three different times during the day to set up a measurement appt. We made it clear that he cannot answer his phone during the day due to the nature of his job. He has answered every time and told them to call his wife. My husband verified the phone number with them each time. They state that they have tried to call me but have not. I have no missed calls, no voicemails from them. Now, as I have taken the initiative and called them repeatedly to set up the appointment, they are sending me to a customer service voicemail. They are not returning my messages and they will not connect me with an actual person. My husband was told that this delay in scheduling the measurement is now going to push back the installation date, which is already two months from signing the contact. To be lied to about being contacted, not answering/returning our calls, and then being told there is now going to be a delay is unacceptable.

we had windows installed last November, the windows are great but our installers ere not. when removing the old windows they damaged they damaged the drywall around several windows which i had to repair also they damaged a windowsill they said they would replace it i waited over 4 months and they several said it would taken care of but never was I had to hire someone and they repaired it also waited almost 4 mo to get screens replaced