Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
universalwindowsdirect.com
Website
universalwindowsdirect.com
Category
Construction Services
Location
Bedford Heights, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The job was done with customer service an care. Job was done nice an cleaning making sure we liked the finished look. Very Happy with our finished windows look. Job was done in three hours of putting in seven windows with great care.
Response from Universal Windows DirectAug 14, 2023
Karen, we are appreciative of your feedback of this experience with our team at Universal Windows Direct! We are thrilled to hear you're happiness with your new windows. Thanks again for trusting us with your home-improvement needs!^J
AF
Annette F.
Beautiful windows & great installation
My new windows were installed today and I them! There’s so much more light coming into my house. I love the attached screens and am grateful for the lifetime warranty. The windows look great, and I can’t say enough good things about the crew that installed them. Denver Zinn & Crew were friendly, professional, quick, and cleaned up during and after. To be honest I heard stories of people who have had issues with new windows. Denver and Sean really put those to rest.
Response from Universal Windows DirectAug 9, 2023
Hi Annette, thank you for taking time to share this feedback with us and we are very pleased to learn you had a great experience with Denver and his crew! ^AMC
TO
Todd O.
I recently had the pleasure of hiring…
I recently had the pleasure of hiring Universal Windows Direct to replace the windows in my house, and I must say, the entire experience was outstanding from start to finish. Their team showcased unmatched professionalism, superior craftsmanship, and an unwavering commitment to customer satisfaction. I am beyond thrilled with my new windows and wholeheartedly recommend their services.
From the initial consultation to the final installation, Universal Windows Direct demonstrated a strong attention to detail, ensuring that every aspect of the project was handled with precision. Their knowledgeable staff took the time to thoroughly explain the entire replacement process, addressing my concerns and answering all my questions.
The installers were absolutely fantastic. Arriving promptly and equipped with the necessary tools and materials, they exhibited an impressive level of skill and expertise. Their work ethic was admirable as they diligently worked towards installing the windows flawlessly. The crew maintained a clean and organized work environment, leaving no mess behind, which was a huge plus.
The quality of the windows provided by Universal Windows Direct exceeded my expectations. The improved energy efficiency and enhanced security features of my new windows are truly remarkable. The products not only look stunning but also function seamlessly, allowing for effortless operation and excellent insulation. My home feels quieter, cozier, and more secure than ever before.
Furthermore, the customer service offered by Universal Windows Direct was exceptional throughout the entire process. Their representatives were always responsive, friendly, and eager to assist. They went above and beyond to ensure my complete satisfaction, making me feel like a valued customer every step of the way.
In terms of pricing, Universal Windows Direct offered competitive rates without compromising on quality. The level of craftsmanship, attention to detail, and the durability of their products make them well worth the investment. I am confident that my windows will stand the test of time and continue to impress for years to come.
In conclusion, my experience with Universal Windows Direct was outstanding. Their professionalism, exceptional craftsmanship, and dedication to customer satisfaction are truly commendable. If you're in need of window replacement services, I wholeheartedly recommend Universal Windows Direct for their top-notch workmanship, excellent product selection, and overall commitment to delivering outstanding results. I couldn't be happier with my new windows and the positive impact they have had on my home.
Response from Universal Windows DirectAug 8, 2023
Thank you for sharing your experience with us and we are thrilled to learn you are loving your new windows! We appreciate you being an advocate of Universal Windows Direct.
ES
ES
Mike was great
Mike was great, he came to replace a screen and put a new one in for a previously mis-sized window. He did a wonderful job.
Response from Universal Windows DirectAug 7, 2023
Hello, Es! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Mike Moran provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
KW
Kim W.
Yuniel Gonzales and his teammate were…
Yuniel Gonzales and his teammate were very professional and did a great job with the installation and removal of the old windows. I’d recommend their team to anyone.
Response from Universal Windows DirectAug 7, 2023
Kim, we are thrilled to hear our installer Yuniel and his partner provided you with a professional installation experience. We appreciate you recommending Universal Windows Direct and trusting us with your home-improvement project!^J
RC
Rene C.
37 windows and 3 doors in 2 days
37 windows and 3 doors in 2 days! They guys said they don't usually stop for lunch but I made them and bought pizza for everyone! Tremendous workers!
Response from Universal Windows DirectAug 7, 2023
Rene, we are thrilled to hear our team provided you with such an excellent installation experience. We appreciate your kindness and appreciation for our team by treating them to lunch! This was extremely kind of you and means a lot to our team! Thanks again for choosing Universal Windows Direct for your home-improvement needs!^J
DB
Denise B.
We had 20 windows replaced
We had 20 windows replaced. It was supposed to take at least a day and a half. Our installers Mike and Dan were very efficient. So much so that the job was actually done in one day.(some of the windows were a little difficult). I loved how they made sure the work surfaces and our furniture were protected, and the clean up was amazing. They cleaned up any mess they made and then some. I don’t have any more windows to be replaced but if I did I would want these guys to do it
Response from Universal Windows DirectAug 7, 2023
Denise, we are thrilled to about your experience with us here at Universal Windows Direct! We appreciate your kind words about the professionalism of our installers Mike and Dan! Customer satisfaction is top priority to us and we are happy to hear about your great experience. Thanks again for trusting us with your replacement window needs!^J
HH
Harold H.
Great people to deal with. Problems arrise from outside contractors.
I had ordered windows under duress from the new property owners in my mobile home park and didn't realize removing blinds would be my resposibility. Nic Silvano and Sam Roberts have resolved my issues to my complete satisfaction. GOD Bless both of you!
Response from Universal Windows DirectAug 4, 2023
Harold, we appreciate your feedback on this experience with us at Universal Windows Direct! We are thrilled to hear Nick and Sam worked to provide you with a satisfactory experience from start to finish! Thanks again for trusting us with your home-improvement project.^J