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Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Home
Construction & Manufacturing
Construction Services
Universal Windows Direct

Universal Windows DirectReviews of universalwindowsdirect.com

3.9384 reviews
Construction Services
24801 Rockside Rd, Bedford Heights, Ohio

Call Directions Website

Universal Windows Direct3.9

Reviews384 About Contact

Overall score

3.9 out of 5

Average

Average of 384 reviews

Distribution

5★65%
4★8%
3★3%
2★5%
1★19%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 984-5846
universalwindowsdirect.com
[email protected]
24801 Rockside RdBedford Heights, OH 44146

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About Universal Windows Direct

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.

Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: universalwindowsdirect.com
Website: universalwindowsdirect.com
Category: Construction Services
Location: Bedford Heights, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Universal Windows Direct reviews

Showing 249 reviews with 5 stars · Clear filters

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Marlene H.
Dec 13, 2024
Excellent instalation of windows
Excellent instalation of windows. The gentleman called and informed us he would be a little late due to a trailer flat tire. He immediately began removal of old windows. He was efficient, the first window was in in no time. The larger pair went in just as fast. He sealed the inside of the windows first. Then worked on outside. They look amazing. Extremely happy with the windows. Will use them again. M. Huebner, Stoughton WI
Response from Universal Windows DirectDec 16, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
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Susie P.
Dec 3, 2024
I’m over the moon this journey to have…
I’m over the moon this journey to have my window replacement has been a smooth transition Katie is lovely in the office Josh arrived to fit my window and has just completed fantastic work he was very professional his workmanship is second to none amazing company thank you 😀
Response from Universal Windows DirectDec 9, 2024
Hello, Susie. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! -SS
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Joel D.
Nov 26, 2024
Simply professional
Simply professional
Response from Universal Windows DirectNov 27, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Report
Chris B.
Nov 10, 2024
They took extra time and care to…
They took extra time and care to install the windows and we're very fast and efficient I'm happy with there service thanks lots!
Response from Universal Windows DirectNov 11, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Report
Michelle K.
Nov 6, 2024
Great product & installer!!
Jesse was great to work with. He explained everything he did & was great with our dog. He cleaned up every scrap of debris. Except for the windows, you'd never know he was here. Thank you to Universal Windows for an exceptional product and an amazing installer!
Response from Universal Windows DirectNov 11, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Report
ladywiyahoo.com
Oct 24, 2024
Window looks great
Window looks great. Install was fast!
Response from Universal Windows DirectOct 28, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Report
Darius H.
Oct 23, 2024
quality work
This was an awesome experience. The windows are amazing. I will definitely use universal windows on my next project.
Response from Universal Windows DirectOct 28, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Report
Steve P.
Oct 18, 2024
Carlo Tomasi outstanding salesperson
I want to let y’all know that Carlo Tomasi, our UWD sales person was terrific. He explained everything about the company and the products. When I had any questions he answered them. He went above and beyond in making sure that we were satisfied. I appreciated the fact he didn’t just make the sale but followed through until they were installed and I was happy.
Response from Universal Windows DirectOct 21, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Report

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