Universal Windows DirectReviews of universalwindowsdirect.com

Not satisfied it took too long after company received windows until installation.

The salesman Jake told us our windows would be cleaned and stickers would be taken off. He also said to use the app to see updates on when windows would be in, app never kept us updated and we told him that we would be away the week before Xmas. The windows came in, we got a call that they wanted to install them on Dec. 19 when we were gone, told if it couldn't be installed then we would have to pay a storage fee. We were never told anything like that from Jake our salesperson. I told the lady to keep the windows and then she changed the installation date. The install guys were great. They had to send a guy out 2 weeks later to clean the windows as promised to us and that was a hassle with Natasha telling us they had no one to do that then said she would get someone out in 2 weeks. Overall the windows are good the installers were the best but Salesman was a windbag and the 2 ladies I talked to were rude.

I have called multiple times and spoke to multiple representatives and still have not gotten a response or resolution! When I originally called about having Windows installed (I was told that I would receive a $500 Certificate for doing the estimate appointment on Saturday, September 30, 2023. I met with my sales representative Daniel Taylor, who by the way was AWESOME, however, I did not get the $500 Certificate that I was promised. I did however make a purchase of 4 Windows (only because Daniel Taylor was an Awesome Guy and his presentation was phenomenal)! I have called several times to inquire about the certificate but I have yet to receive a call from anyone! This is not Good Business Practice and I am very disappointed. I am going to forward my complaint to the BBB.org and let them sort it out at this point! Sincerely, RENAI HEDGEMAN (443) 569-1247

Salesman excellent. Really worked with my limited schedule. Other then that service not good. Office not telling the truth regarding building permit windows and doors in process. When windows put in contractors polite and quick. Left glass in kitchen sink and at the front door.

I will begin with the positives. The salesman, Carlo, was absolutely amazing. He was honest and upfront during our consultation and even played a pretty important role saving us a few unnecessary fees when it came time to schedule the install. At the last minute, they called to schedule and with less than a work week's notice, I was out of town for a 2 week period and my wife is in a management position that she unable to just take off from with out enough notice to provide adequate coverage, they were very quick to threaten a 1% weekly storage fee. We contacted Carlo and he was able to assist on getting us a little leeway. The installation crew was also pretty incredible. Very professional, and safe. If I had to critique them I would say that they do not call before showing up. When asked they said they never do. The only other thing is we were left to finish detailing around windows when done. We had a large bay window installed and I had to fill in all the holes left by the Brad nailer and apply the stain. Minor inconvenience that my wife highly disliked considering the amount of money we paid. Now for the negative(s)... Crew arrived to install my windows 4 windows short. They simply were not ordered. This forced one of us to use another vacation day and rearrange our schedules to be available for a second install. When we try to reach management, they were never available. Management seemed to spend most of their time in meetings and never returned our phone calls. Long story short, for the thousands of dollars we spent on having this major project completed, I do not appreciate being dodged. Because of that, I will not be returning for future work when I have more windows and all my doors replaced. It's unfortunate that we continue to fund ourselves on the short end of trust and a very lopsided teeter of loyalty. The search will continue.

The window installation process was very smooth but while moving the furniture they made quite a few deep scratches on my brand-new hardwood flooring.

Very high price/sales pressure. The initial price for a sliding door was $13,700+, then a few seconds later of sales speak it came down to $4,500+. Was told today only, story kept changing though to the point where I needed to throw in more windows to get a discount but even that changed over time. At Rosatti or Lowe’s, Home Depot, Menards etc it was much less. What a waste of time.

I felt pushed and not listened to by my representative. I was also lied to by him when he stated I could have windows installed on a Saturday. Scheduler was kind of rude as well. I will not be getting any more windows from them. Installer was good.