Universal Windows DirectSince its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 73 reviews with 1 star · Clear filters
Jamie S.
Half the reason I bought these windows were the energy efficient tax write-off. I have been told they were energy efficient and have waited two and a half months to do my taxes Now I'm being told that you can't write them off because they are not triple panel, I've called once a week for months and have been told they are just waiting for the qmid number from the government and everything is fine. I guess I shouldn't be shocked...
Isaac M.
I would give a good review for the service, but I can’t because of how the company has treated me since. We took their bid and they did a good job with the windows and we are happy with them. Since that time they are spam calling multiple times a week for years, including during weekend hours and evening hours from ever-changing numbers. I’ve asked them to stop multiple times and they won’t. The last representative even apologize for the continued calls and then launched into his sales pitch anyway. That isn’t how you should do business.
Don C.
Two workers came out but only one actually did the work. They said they could put the windows in with my curtains in place, but they took my curtains down and the curtains did not work when they put them up. I am waiting for help to get my curtains up as I am 68 and can't climb a ladder. They replaced my 2.25" molding with 3.5" to cover up damage to my walls. They didn't have molding for my second window so they could not finish the job. I live 1.5 miles from Home Depot so I am not sure why they couldn't buy the molding. They told me I had to pay the balance even though I was told to pay the balance when the job was completed. I was also told they would be back and have the work completed before the week was out. 8 days later I called and raised cane as to why my windows are not finished and why my curtains were not hung properly. I was told they will be back out 4.5 weeks later. I need the rest of my windows replaced in my house, but I will not use this company again.
Brian M.
When Universal Windows Direct makes a mistake, the customer is screwed. In 2024, we got a quote for two ValueLine entry doors with adjustable hinge attachments for $4400. The crew installed the doors and we were pleased with the new doors. Fast forward to February 2026, after cycling through bitter winter cold and oppressive summer heat, one door was opened and would not latch when closed. Called Windows Direct and asked for help. They sent over a High School DropOut to correct the problem. He discovered that the doors don’t have an adjustable hinge attachment as spelled out in my quote. There is even a sticker with instructions on how to set the adjustable hinge on the door. HSDO was clueless. I had to instruct him how to fix the latch strike plate. In a follow up phone call, the HSDO said that my quote was in error, ValuLine doors aren’t delivered with adjustable hinge attachments. Windows Direct made a mistake in the quote and they just don’t give a sh$t about the customer. Apparently the Warrantee doesn’t cover incompetence. When I hire a contractor my expectation is that I get the product I ordered and skilled craftsmanship. Windows Direct failed to deliver and betrayed my trust.
Lisa M.
Be very careful when purchasing from this company. During our sales appointment, we were told the windows would qualify for the federal energy tax credit. Based on that, we moved forward and spent over $13,000. After installation, when preparing our taxes and reviewing the NFRC specifications, we learned the windows do not qualify. When I contacted customer service, I was told the contract does not guarantee tax credit eligibility — yet the contract says nothing about tax credit qualification either way. We were never offered an option that would have met the qualifying standard. For a purchase this large, we expected better transparency. We will not use this company again and recommend others verify tax credit eligibility before signing.
Rake J.
ABSOLUTELY Garbage! D0 NOT Buy! Supposed to be Energy Star Rated. That’s a joke. Had three service calls since 2023. Side draft from chimney effect, windows are sweating, can ACTUALLY see daylight between double hung, windows. Should have kept my original ones. Windows are actually cold from 2-3 inches out. Close blinds in the winter to prevent heat loss. Do yourself a BIG favor, look somewhere else, or I guarantee you WILL regret it.
Tia S.
was disappointed with my experience. The windows I received were not as promised — the style and quality didn’t match what was discussed during the sales process. The installation was completed, but the end result wasn’t what I expected based on what I was told. I wish there had been better communication and follow-through to ensure I got what I paid for.
unhappy
Beware once you have issues and they have all your money... When the salesman was giving me his pitch, I specifically asked if they install on Saturdays, he said yes. When the guy who came to measure the windows I asked if they install on Saturdays. Again I was told yes. This was one of the reasons I decided to go with them. 8-10 weeks go by and I get a call on Aug 26 that the windows are ready and they can install on Aug 29 a Friday. I said I work during the week so what Saturday can they install. She tells me they DO NOT INSTALL ON SATURDAYS. I told her 2 employees who were at my house said they do, she said sorry no. So I tell her I am off friday Sept. 12. She said that is a ways away, so they WILL CHARGE ME A STOCKING FEE since they have to hold onto them until then. What????? 2 of your employees say you install on Saturdays, WHICH WAS A LIE and now I have to pay a fee??? What the heck?? Lie to your customers much? So I had to take off work loose 8 hours of vacation time because of your companies incompetence. Aug 29 comes and they install the windows. Once they are done I finally get a chance to go outside and noticed the windows do not match or look like the others. I live in a condominium. The salesman knew this was a condominium because he had to contact the management company to see if the look of one window could be changed a bit. So what is wrong with the windows? All the windows installed in the development have a frame outlining the window that matches the siding. These new windows are all just white, no frame matching to the siding. In 2 spots the siding now has a gap that is away from the house. It was all flat before the windows were installed. So Aug 29, I called and left a message, nobody was calling back so again I called the customer service number, explained everything. She gave me a number to text the pictures and details Sept 3 called left voice mail- got no answer Sent multiple emails thru thier website contact us, texted. Finally got a message with a number to call back. I call and again nobody resdon't. Sept 5 finally got a person, she gave me email address so I can send the pictures and details again. So copied my text and sent that email. It gets sent back undeliverable, problem on receivers end. I resend 2 more times same thing. I forward to my work email and Sept 6 I resend the email from work email. Same thing it gets sent back undeliverable. Sept 8 leave voicemail at 9am, then at 4:15pm Finally got a call back from the same girl who i spoke to before. I told her all the emails are getting sent back. She said someone would come out Sept 12 between 3-5 to take pictures. He took pictures of the windows, the siding he took no pictures of and said that was nothing. Well there were no gaps and now there are. I also printed out the email I sent with the errors so maybe thier IT people could look at, he was not interested and did not take it. It's Sept 18. I left a message at 10am, no answer. So these are the numbers and emails that do not work and that do not get replied to How does this company exist with such poor, practically unexistant customer service They say they will call you back they dont. They say they deliver on Saturdays, they don't. I was told to text info to 855-293-7813 NO RESPONSE Calling 440-786-1400 leave voice mail - NOBODY EVER CALLS YOU BACK emailing customerservice at universalwindowsdirect.com--- it gets sent back undeliverable [email protected] --- gets sent back undeliverable It is almost a month after my install and my complaint and NOBODY FROM THIS COMPANY has bothered to call me to resolve this!!! Due to the incorrect information given to me, no response to voicemails, unable to contact them via email, and not even attempting to resolve issue I WOULD NOT RECOMMEND THIS COMPANY. Once they have their money, they will not contact you to try to fix any issues that were made on their part. A month has gone by and nobody has reached out to me.