Universal Windows DirectReviews of universalwindowsdirect.com

This review gets 5 stars for my installers, not for my experience with universal windows direct. Let me give a little background…I had someone come and was impressed with the quality of the windows and excited about the free upgrade to triple pane windows. I signed up on the spot! Unfortunately I did not receive the upgrade. Customer service was absolutely nonexistent. I was promised one thing but in all the fine print on the contract it was not delivered. Even better (sarcasm is an underrated skill set) no one would even call me back! Despite this problem, Carlos and his team did a marvelous job installing the windows. The installation was the highlight of my experience. They were courteous and professional. It is a shame they are not also in charge of customer service… if they were I am sure that I would be satisfied with my entire experience. Update: 4/16/24. I did finally receive a response from Uwd. They offered to give me a quote to repurchase the windows I just installed…. So read every last line item if any contract and make sure you get a copy immediately that clearly details what you are getting. At least Natasha had the good grace to apologize for the discrepancy between what I was promised and what I received. Still, caveat emptor!

Caleb did an outstanding job installing my windows. He was very professional and has an excellent work ethic. I highly recommend him if you want the job done right. Jordan who teamed with Caleb was also an efficient worker. He was polite, got right to work and cleaned up well after completion. Universal Windows Direct is lucky to have these 2 men working for their company.

Brandon came into our home and was very knowledgeable about his products. After a very thorough sales pitch we have decided to give our business to Universal Windows Direct. We are hoping the installation and longevity of the product are as good as Brandon was.

Nate, Nate, and Parker did a wonderful job with the installation. Explained things along the way and answered any question I had. Did a great job with clean up both inside and out. I could not be happier with my new windows and the complete process. Those three are a great crew and great representative for Universal Windows Direct !!

Adrian and Victor & Victor were amazing and so kind. From install to clean up the job was very professional and much appreciated by my wife and I. Great crew !!

The installers were awesome and very professional!!! Jason & Rachel were my installers representing Universal Window Direct……

Sales rep Kelsey was great she listened to me about what I was wanting the windows to do, and worked with me on a price I was happy with. Installation day was a very quick and excellent well done job. Eduardo and his crew was great took time to explain how the windows worked and did a nice job all around. Waiting to see how the windows keep the hot west sun out this summer.

Ben Drake and his crew were amazing. Will definitely recommend Universal Windows and this crew to anyone I know needing windows. Great job.