Universal Windows DirectReviews of universalwindowsdirect.com

A precautionary warning, please DO NOT HIRE UNIVERSAL WINDOWS DIRECT to install your home windows. The management is so disgustingly bad, the number is of Charlotte, NC - 704-594-1900 actually gets directed to the Cleveland office. You will absolutely regret it. We hired them 6 months back to install new bedroom windows. First, the technicians that showed up were very strange and looked like they have never done this job before, total rookies. Second, the very next day, we realized we couldn't open one of the windows as the piece or one of the window tools turned out to be damaged already. We called them immediately to report this and they told us they will have to order the piece which will take XXX amount of days and then the technician will show up to fix it. Noone called us after the repair ticket number was issued until we called to check if the piece was ordered and then some very unprofessional customer service lady on the phone says - oh yeah the piece is here, we will schedule you on these days. It's been about 6 months now, it remains unfixed. The first appointment given to us was on December 31st-2021(the tech guy didn't show up) then they told us the tech will come on January 3rd-2022(did not show up, with an excuse got sick)- then the date was given on January 10th, 2022 which was again pushed back on January 17th- 2022. They will tell you as a consumer you have a lifetime warranty, but what is the warranty good when the window still remains damaged and you paid for something that you can't enjoy it and the service sucks! big time! This company should be closed for good and definitely calls for a lawsuit. Please make a smart move, a wise decision and USE OTHER AND ANY OTHER WINDOW COMPANIES, THAT WILL RESPECT YOUR INVESTMENT, as these upgrades don't come cheap.