Size-inclusive elevated essentials. Quality-focused, fit-obsessed. Free shipping and returns - always. Creators of Fit Liberty - if your size goes up or down within a year - we’ll replace your clothes for free.
Universal Standard Inc (universalstandard.com) has 24 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Showing 2 reviews with 3 stars · Clear filters
Mary A.
Bought two sizes of same item as a gift for a friend so she could select which fit best. It was a gift and she tried it on after the 30 days they give you for a return. They have NO customer service just bots and auto responses for me to explain the circumstances. The end result is that I am stuck with an item that I can't return. Addendum. After this review they reached out to me and offered me a resolution
Reviewer
I’m conflicted! I ordered 2 mystery boxes and it took over a month for it to be delivered even though customer service promised an earlier delivery throughout the process. I bought a luxe box and a surprise box. There was absolutely nothing luxe in the luxe box. It contained 5 low priced items to hit the minimum value. The surprise box did have one higher priced item (a trench coat). Everything is made superbly but the shipping delays, the lies from customer service about the shipping delays and the stuffing of a “luxe” box with items like t shirts and t shirt dresses all lead to my review. That being said I would be willing to give them another chance in the future.