Universal Music GroupReviews of universalmusic.com

Abysmal group of violently anti social creeps who seem to despise Blue Note records whose treasures they are supposed to be delivering, ordered group of records in late November…after repeated queries was told they would arrive in September of 2033. 33! Such a pity Blue Note allows. Stay away from these jokers.

If I could give this company zero stars I would. Placed and paid for an order for two items from the QOTSA store on 24th November. Its now 14th December, so far no shipping date or communication whatsoever. I've contacted them three times via their form, asked to file a formal complaint twice, and the only contact back I've had is to ask if I still need help!!! Absolutely appalling service. They've taken payment for items for Christmas three weeks ago with clearly no intention of ever sending them. I intend to progress this as far as possible.

I ordered and paid for Lana del Rey jacket on 9. November 2023. The item was supposed to be released on 24. November and shipped within 24 hours from releasing, so 25. November. Since then, and today is 4. december, the item is not shipped yet, and the costumer service is not responding to my emails. Except contact form, there is no any other way to contact them, no phone number, no agent chat option. It is a huge let down! This company is a fraud. Do not buy from them!

Ordered new rolling stones LP in red vinyl. Tracking claims it was delivered although i have received nothing. Spoke to the shipper who stated that they delivered to the local postal service, talked to them and got nowhere so used the contact form on the UMUK order site. After 2 weeks received an email asking if the issue was resolved to which i replied, no. Since then nothing. No other way to contact UMUK except through the contact form . Absolutely shoddy service.

Like many, I pre-ordered and pre-paid for the Beatles singles today but when I went to collect them from my local store, HMV in LIncoln, England, UK, I was told that Universal hadn't despatched them. This isn't the first time, I have been let down by Universal. I ordered The Rolling Stones single "Sweet Sound of Heaven" directly from Universal, paying in advance and paying upfront plus delivery. It didn't arrive on the release date or the day after or the day after that. I tried chasing it up but they make it almost impossible to get through on the phone to anyone who knows what is going on if indeed there is anyone who knows what is going on. The single itself, was in my local HMV on the day of release and I could have bought it then. Instead, I had to wait until SIX days after it was released. I did manage to get the delivery cost back although it has yet to appear on my credit card statement. They clearly don't care about their customers and whoever is running this company is clearly not up to the job. My advice to members of the public is NEVER ORDER FROM UNIVERSAL AS YOU RISK ENDING UP VERY DISAPPOINTED AND VERY FRUSTRATED.

I purchased a digital download from them using Paypal. The order went through and they acknowledge it, but there was no download link. They won't respond to questions or resolve the ticket I opened with Customer Service. Digital downloads shouldn't be this hard. Update 2 days later: I did receive a link from UMG for the files. So they did respond but it was slow and I wasn't sure that they would. I updated my rating.

This company can remind you how it feels to go to school and forgetting your backpack. This company is like a pov of walking in front of your parents with your moby huge harder than ever.

Actively trying to ruin fair use of their work. A company without moral.